The Global Vendor and Payment Operations (P2P) Leader will be responsible for driving the Global P2P enterprise operations by providing day to day robust and efficient accounts payable services to NBCU businesses. In addition, the Global P2P Leader will help drive the strategic agenda by partnering with the Global Process Owner (GPO) of P2P and Global Finance Operations Transformation (GFOT) team. The Global Finance Operations (GFO) team is currently stabilizing operations after transitioning work from two outsourcing partners to one global partner, building up its retained shared service team capabilities, implementing new technology solutions and harmonizing global processes and procedures.

Service Delivery

• Manage the relationship with the P2P Business Process Outsourcing (BPO) team to ensure all operating and financial objectives meet NBCU business needs and adhere to contract requirements.
• Develop oversight procedures designed to ensure BPO processes are functioning as intended and exceptions are being adequately evaluated.
• Ensure invoice processing, disbursements, and vendor maintenance processes are appropriately authorized and accurately made and accounted for promptly in compliance with corporate policy.
• Guide the Global P2P retained shared services team in driving business escalation resolution, including the documentation of root cause analyses and following steps requirements.
• Approve, document, and communicate any approved exceptions from standard processes and policies.
• Ensure master data governance is in place for the key Global P2P end-to-end processes, such as vendor master data.
• Build and maintain customer-oriented solid relationships across NBCU Finance and key functional groups such as Tax, Treasury, Audit, IT, Sourcing, and Compliance.
• Own the relationship with the NBCU businesses and deliver high-risk processes such as “white glove” vendor requirements.

Continuous Improvements

• Provide input and recommendations to the Global P2P GPO on process improvement and technology opportunities and operationalize standardization initiatives.
• Support the design and implementation of the GFOT program.
• Provide input to the People, Process, and Technology Roadmap by partnering with Global P2P GPO and the Financial Systems Strategy Group (FSSG). The roadmap is a multi-year
  plan that includes ongoing process standardization, simplification, and automation opportunities, which drive year-over-year efficiency improvements.

Standards and Controls

• Ensure compliance with policies and procedures and adherence to regulatory and audit requirements.
• Establish and maintain an appropriate financial control environment for Global P2P and partner with the Senior Director of Risk and Compliance on all P2P-related control matters.
• Along with the P2P Global Process Owner, drive the updating of the P2P desktop procedures into a set of documents that include an agreed governance and documentation framework as well as clear guidance to staff performing duties.

Performance

• Develop a culture and reputation for Global P2P in which customer experience is positive, robust service delivery, and efficient processes can be transformed.
• Monitor and improve the overall performance of Global P2P and the health of the relationship with the customer and other stakeholders via KPIs, SLA monitoring, and relationship building.
• Collaborate with direct reports to determine relevant business drivers, key performance indicators, and operational metrics for the measurement and reporting of quality and efficiency of the end-to-end processes.
• Oversee a robust governance program for Global P2P, which ensures transparency in service delivery performance, engages key stakeholders, and fosters a strong partnership with the BPO.

People

• Lead a high performing Global P2P retained shared service team by providing guidance, development opportunities and coaching.
• Attract, retain and empower the best talent which can drive results and innovation in Global P2P.
• Continually challenge and update the Global P2P organizational structure and staffing capabilities as appropriate for growth and changing business needs. Including the optimization of resource allocation designed to both deliver business results and support the ongoing development of team members.

• 10+ years’ experience in P2P environment including managerial positions of increasing responsibilities
• Leadership experience within an outsourced or shared services P2P function
• Experience of implementing technology solutions within the P2P area
• Thorough understanding of accounting controls, with varied experience in P2P areas (Vendor Maintenance, Invoice Processing, Treasury, Regulatory and Tax compliance, P-Card Administration etc.)
• Significant experience and use of ERP software and familiarity with P2P subledger systems and interfaces
• Procurement operations experience including implementation of procurement systems a plus
• BA/BS degree in Accounting, Finance or related field, CPA or MBA desired
• Proven ability to implement business process changes to improve operating efficiencies
• Executive presence, ability to interact with executives at high levels to resolve issues or effect changes
• Strong verbal and written communication skills and ability to interface with all levels of management and customers
• Ability to drive change and influence within a matrixed and decentralized operating model
• Ability to lead a remote function or team
• Strong analytical and problem-solving skills