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The primary role of the Associate Director is to make direct contributions to client’s team by assisting them through in setting up or expanding shared services across various competencies like IT, Finance, HR etc. The role will entail advising clients on operating model, driving technology led transformation programs, sourcing strategy and vendor portfolio optimization.

•Support GBS setup by strategizing across design, build, run, transform, and innovate spectrum

•Lead multiple GBS/VMO related transformation programs/IT outsourcing programs

•Leverage working knowledge of IT outsourcing, BPO/ITeS, GBS and shared services operating models

•Understand and analyse impact of various technologies and assist shared service centres in setting up an operating model to drive programs involving such technologies

•Support team on GBS/VMO activities which includes supplier strategy and execution, RFP/RFI rollout support, contract change and control, governance and performance management, dispute and escalation management, billing and commercial management, and 3P spend forecasting

•Establish and optimize best practices for vendor management – contracting, negotiations, vendor services implementation and ongoing performance monitoring and management

•Support preparation of solution/responses to RFPs/RFx and lead commercial solutions for market opportunities pursued

•Validate transition and transformation plan for contracting activities

•Leverage standardized global program structure tools, templates and methodologies and draw learnings from other geographies

•Work closely and collaboratively with teams to analyse client operations, brainstorm potential options, and make recommendation

•Assist leadership to take strategic decisions and manage, build, and leverage client relationships

•Further support leadership in developing portfolio offerings and assisting in sales pitch

•Carry revenue management along with tracking, managing, and reporting of sales pipeline

•Drive cross leverage of capabilities across portfolio offerings

•Mentor junior team members across offerings on project work and delivering against team goals

•Create strong team of professionals by attracting external talent and strengthening in-house team

•10+ years of post-MBA experience in GBS setup and strategy, Outsourcing advisory, VMO and complex PMO (PMO for multiple portfolios and stakeholders across geographies)

•GBS experience for clients in CPG/Manufacturing/O&G/Pharma preferred

•Experience in managing and expanding global client along with dealing with client on a day-to-day basis and independently managing client interactions

•Knowhow of executing technology led transformation programs

•Prior experience of working in pre-sales function responding to RFI, RFPs, and proactive proposals

•Understanding of DevOps, ADM methodology along with familiarity on IT infrastructure considerations, data center operations, cloud etc. is a plus

•Outstanding interpersonal and communication skills, both written and verbal

•Leadership qualities and the ability to mentor

•Willingness and ability to take initiative and learn independently

•Proficient user of Microsoft suite (advanced Excel, PowerPoint, and Word)

Key Skills

•Self-starter, actively seeking growth opportunities, sharing knowledge and experiences with others

•Understand clients and Deloitte objectives, align own work to objectives and set personal priorities

•Strong people skills to positively influence peers and other stakeholders

•Good networking and influencing skills

•Sound business awareness, understanding broader context of delivery impact on business

•Confident leadership and influencing style, able to make immediate impact with client stakeholders