Leads process improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of process alternatives in order to arrive at best practices. Plans, manages, and controls the activities of a team that provides operational support for a business segment, group or team. Brings expertise or identifies subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc. Advises business groups by providing strategic direction to initiative prioritization, integration and resource application. Ensures that policies and procedures align with corporate vision. Selects, develops, and evaluates personnel ensuring efficient operation of the function.

• Develop and execute the strategy to drive adoption and platform/process usage
• Aligns diverse stakeholders across end-to-end processes
• Maintains process integrity and contributes to business process adoption
• Works with business and service providers to identify key focus areas to drive success
• Works with the Global Process Owner to drive process optimisation and improvement once implemented
• In conjunction with business (local/regional) and GBS team, drives usage of best practice policies and processes for the end-to-end processes
• Takes a proactive role in understanding the processes to ensure process alignment across business and functional teams
• Provides regular proposals for process transformation and improvement to Global Process Owner based on knowledge of focus areas to drive adoption
• Maintains standard operating procedures
• Oversees the process for change management to drive the adoption
• Create culture for consistent client and employee experiences feedback
• Collaborate with cross-functional teams to ensure that stakeholders needs are met, and issues are resolved in a timely and effective manner
• Develop relationships with the key users and influencers, ensuring business solutions are understood and valued

• Prior experience of driving the adoption of standard functional processes on a common platform
• Detailed practical knowledge of end-to-end processes in the value streams of (Op2O, 02B, S2I, R2R, H2R )
• Demonstrate an ability to identify key areas of continuous improvement and innovation
• Utilize excellent verbal, written and inter-personal communication skills to establish and maintain a good rapport with stakeholder groups
• Communication & presentation skills (able to convey ideas concisely and persuasively)
• Strong influencing skills (e.g., able to influence stakeholders about the key changes required in line with business needs)
• Ability to manage stakeholders globally (this will require managing time zones and travel)