From the beginning, Starbucks set out to be a different kind of company. One that not only
celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As a manager of the Candidate Care Team you will lead a team of HR Shared Services Coordinators and 3rd party vendor providing operational support to candidates through multiple pre-boarding and onboarding activities including interview scheduling, background adjudication and appeals, remote I-9 scheduling, and more!

• Inspire and develop a team with coaching, feedback and developmental opportunities
• Empower the team to drive innovation, creating an environment of collaboration, role clarity and continuous learning
• Develop strategic and operational plans in alignment with cross-functional stakeholders, guide partners in crafting goals in alignment with plans, manage execution to deliver and measure results
• Manage 3rd party vendors, including relationship management, strategy, quality, process refinement, system escalations, contract renewals and system enhancements
• Proactively adapt and manage operations (including solving critical issues and gaps) with agility, focusing on business priorities and staying up to date on government regulations
• Embed continuous improvement, including automation, into the team’s ways of working impacting efficiency, scalability and effectiveness of processes
• Evolve metrics to measure team and individual performance with a focus on timeliness, quality and efficiency in alignment with department metrics and key performance indicators (KPIs)
• Influence, advocate and develop plans to effectively lead the team, customers and stakeholders through change
• Proactively adapt and re-prioritize work and manage team capacity, understanding and assessing impacts and value of re-prioritization

• 5 years experience in Human Resources and other related functions
• 3 years consulting with internal clients to identify business needs and recommended solutions
• 3 years project management
• 3 years team management
• 3 years budget planning and management
• 3 years contract review and plan document preparation