Responsible for leading the OTC organization in delivering the highest quality service to our global customers. He/she will provide direction in terms of maintaining and strengthening business partnership with global stakeholders, ensuring adherence to Compliance Standards, internal controls framework and internal agreements along with driving process scope growth and continuous process improvement initiatives.

• Accountable for the management of the OTC services in accordance with the terms and conditions set forth in the management service agreement (MSA)/ service level agreement (SLA)
• Engages, collaborates, and creates partnership with the retained organization in respective geographies and other global stakeholders to provide transparency of the results of operations, address issues, and provide value-added services, to exceed expectations on the service delivery of the OTC team
• Manages the order to cash processes including collection process
• Manages monthly closing activities and ensures accuracy of reporting
• Handles issue resolution and escalations from the team members and global stakeholders
• Ensures effective knowledge transfer of activities from the retained organization and the Standard Operating Procedures (SOP) are updated
• Submit regular reports on the status of unpaid accounts and any repayment progress.
• Support the roll-out of IT tools and enablers of the OTC processes
• Ensures that the team is compliant with the company’s policies and procedures, internal control framework, and SOX, if applicable
• Continuously look for process improvements that would increase efficiency and effectiveness, deliver sustainable KPIs and SLAs results, and improve quality and internal control of the OTC processes in coordination with the Process Excellence and Quality team
• Have overview of overdue accounts, being responsible for proper monitoring and delivery of agreed targets for collection
• Manages the goal setting and performance appraisal of the team and ensures that its members are equipped with proper skills to function effectively and efficiently
• Propose Succession Plans for all manager/supervisor functions in the order to cash tower
• Drive process standardization, harmonization, and simplification within the team, the retained organization, and the region, thereby reducing costs through economies of scale, and increasing quality through repeatability
• Prepares, recommends, and monitors operating and personnel budgets of the team
• Provide leadership, coaching and development plans for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee matters.
• Develop strategies achieve set goals
• Support the leadership team in developing strategic goals

• Graduate of Bachelor’s of Science in Commerce/Finance/Accountancy or equivalent
• 10 – 15 years of working experience in finance and accounting, and at least six (6 – 8) years of which is solid end-to-end experience working in OTC in a shared services center of a multi-national company
• Understanding of audit concepts, internal control framework, and compliance
• At least three years in a Senior Manager role focused on the OTC function
• Minimum three (3) years working knowledge in SAP or any ERP system
• Proficient in desktop applications: MS Word, Excel, PowerPoint and Outlook
• Fluency in the English language
• Can work within flexible working hours/shifts including night shift.