The Global Head of GBS Efficiencies is a strategic leadership role responsible for driving continuous improvement, standardization, and automation within our Global Business Services (GBS) operations. This position will oversee a portfolio of initiatives aimed at enhancing operational excellence and efficiency across end-to-end processes and stakeholder engagement. The role involves collaboration with both internal teams and external business process outsourcers (BPOs) to achieve standardized and improved processes.

Continuous Improvement Leadership

• Responsible for developing and govern the end-to-end Continuous Improvement processes, including opportunity identification, prioritization, implementation, and delivery of the savings / value.
• Partner with Zones GBS teams, Business teams and suppliers for the CI process
• Lead and manage the GBS CI project portfolio, ensuring alignment with overall GBS strategy.
• Develop a strategy to leverage the use of Technology to support the CI processes, including but not limited to Process Mining (i.e. Celonis), monitoring dashboards, etc.

Six Sigma/Lean and Agile Methodologies

• Own and deploy programs to promote six sigma/lean and agile methodologies within the GBS operations team.
• Identify opportunities for broader GBS team training in various capabilities, including analytics and project management.

Global Governance Liaison

• Act as a liaison with global business process experts and third-party operators to ensure alignment with global standards.

Responsible for the KHC Robotics program

• Manage and prioritize robotics demand, then coordinating with IT infrastructure to manage hardware capacity
• Acts as the liaison to relevant IT functions (IT security, architecture, infrastructure, etc)

Recipe for Success Apply Now if this sounds like yo

• I have an MBA or preferred work experience
• I have experience in leading teams of 5 or more members.
• I have strong collaboration and communication skills.
• I have a Blackbelt certification or demonstrated ability to deliver complex projects.
• I have experience in change management for new tools and processes.
• I am effective at establishing trust, building business relationships, and problem-solving.
• I have organizational agility with the ability to get things done through formal and informal channels.
• I have strong prioritization skills and a results-oriented mindset.