The Global Tower Lead for Mid Life Cycle will lead the portfolio of People processes and systems, which deliver People Operations Services using the Corporate Technology Stack and vendor tools and services, which maybe geographic or global. The role reports to the VP, Global People Process and partners strongly with the Regional People Operations Leaders, People Centers of Excellence (COE) including Total Rewards, Mobility, Talent Learning Management and Enterprise Platform teams, including Digital & Technology and Finance Teams.

This position is accountable to set and drive the functional product roadmap and deliver strategic, compliant and improvement projects across all processes within their Tower. People processes are interrelated, and this role will provide subject matter expertise to other People Process Towers, identifying process gaps and opportunities to simplify and make employee services more efficient.

The role will be responsible for the following products: PeopleSoft (mid-life cycle modules and panels), Compensation Tool integration, Benefit Vendor Interfaces, including pension, health and insurance and non-monetary benefits, such as Absence. Processes related to compensation and benefits execution and all changes that occur to an Employee during the employment, reside within this Tower.

• Develop the product roadmaps for products within their Process Tower and provide input to other Process Leads to ensure the effective running of People systems and data to deliver operational efficiencies.
• Manage a team of Managers and Specialists who work with partners to design and/or re-engineer processes, identifying and solutioning any process gaps or new requirements.
• Maintain oversight of multiple functional Product Owners; assess, measure, analyze and evaluate processes after implementation and/or in current state of execution.
• Partner with and support People Leaders and Business Segments on process initiatives; seen as a leader with a point of view on improving efficiency and providing solutions.
• Review system and process improvements and provide input for processes that may span multiple Towers.
• Evaluate and propose product and processes that are consistent with governance standards and are aligned with Digital and Tech, Finance, Audit, SOX, Data Governance and other corporate functions and statutory requirements.
• Leverage design, documentation, and implementation techniques to deliver world-class process solutions, including business requirements, testing, documentation and production migration protocols.
• Identify and resolve process or data problems and prevents their recurrence.
• Partner with product vendors, and Digital & Tech to understand upcoming functionality and changes that can deliver benefit to CBRE, and plans and prioritizes within functional roadmaps.
• Participate in regular business reviews with Service Delivery Vendors, such as QBR’s and leads enhancements and critical issues where service improvements are needed due to statutory changes, business requirements or vendor performance.
• Communicate reformation issues and updates across team member groups and provides input and feedback into all People Process Towers.
• May act as geographic point of contact for People Operations Leadership in same time zone to ensure alignment and coordination with geographic requests.

• 10+ years of experience with People Systems and Processes, which may include HCM, Talent Acquisition, Compensation & Benefits, Employee Mobility and Time & Payroll.
• A minimum of bachelor’s degree or equivalent experience is required.
• Ability to lead teams and initiatives though change and process improvement.
• Experience and qualifications in Process Mapping, Continuous Improvement, Lean, Six Sigma and Solution Design principles preferred.
• Business Partner and Project Management experience.
• Expertise in thinking critically and strategically to solve problems with practical solutions
• Ability to coordinate, prioritize and simultaneously balance multiple issues while presenting at all levels in the organization.
• Customer-service oriented approach to problem solving and gathering feedback to determine continuous improvements.
• Experience with vendor management and strategic contract design.
• Experience working within a Shared Services or centralized operating environment for a global company.