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HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as a Head of Account Services – Digital Business Services.

• Drive operational excellence – to lead and direct the Account Servicing Operations in country supported by Global Service Centres (GSCs) to deliver an agreed set of business objectives (eg: enable business growth and manage the Financial Resource Plan (FRP))
• Support the Head of WPB Operations on innovation and transformative projects to future proof Target Operating Model (TOM) through the delivery of strategic initiatives and continuous improvements (eg: Bank wide Operations Transformation (BWOT) Programme, War on Manual Controls etc)
• Manage the stakeholder relationships and act as the primary point of contact to Business relevant stakeholders in WPB e.g. Transaction Banking, Business Financial Crime Risk
• Maintain control and governance of Audit, Assurance and Management Self-Identified Issue (MSII) outcomes and clearance within timelines. Drive improvements in the control environment

• Track record of ability to establish and drive healthy work relationships and delivering high standards of outcome with global operations/ shared services team
• Able to work in a matrix environment
• Experience in a retail banking environment
• Experience in managing and mitigate operational risk effectively
• Strong Critical thinking capability – Ability to analyse complex issues, identify and assess the implications for the market and its customers
• Excellent planning, organizing and commercial skills including strong financial management capability. Able to see details and challenge norms in dynamic environment across operational teams spanning multiple locations
• Excellent relationship management and influencing skills. Able to make effective communicate across the organisations from junior staff to senior stakeholders
• Cross discipline eg: working with Insurance, Private Bank experience will have an added advantage
• Candidates with AML/KYC experience will have an added advantage