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Senior IT Support Manager
2 years ago
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Montana State University values a broad array of experiences and perspectives and is committed to continually supporting, promoting and building an inclusive and culturally RICH campus environment. Members of groups traditionally underrepresented in this field are encouraged to apply. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.
- Function as a contributing member of the leadership team for the College by providing technical leadership, goals, initiative and a long-range plan for IT needs and innovation within the College.
- Represents MSU UIT shared service model for College in technical matters within the IT Community including the Information Exchange sessions.
- Develop and maintain the budgeting for equipment acquisitions, upgrades, and replacements and coordinates all CAA CFAC.
- Participates in the development of IT policies and procedures in coordination with UIT (security, disaster recovery, standards, purchasing, and service procedures).
- Reports to MSU CIO and collaborates closely with the UITCommunity, campus groups and outside vendors and partners.
- Oversee College IT systems, functions, and personnel, including those in departments (functions include desktop support, servers, database services, programming, remote support, and connectivity).
- Provide leadership and supervision to the three full-time College IT staff.
- Is a member of the UIT shared services model that supports all areas of campus.
- Bachelor’s degree in Computer Science or closely related field, plus recent progressive experience in an IT field, or an equivalent combination of relevant experience and education to effectively perform the required job functions.
- Demonstrated supervisory experience which includes coaching, counseling, and evaluating job performance.
- Demonstrated experience analyzing software environments and recommending changes to improve organization efficiency, system reliability, and reduce costs.
- Demonstrated experience working in virtual environments.
- Demonstrated experience developing and implementing IT policies and procedures.
- Demonstrated experience and knowledge in working with Apple Products.
- Demonstrated experience with software and network security-related policies and guidelines.
- Demonstrated experience with current IT technologies and trends across a variety of hardware, software, desktop support, internet, internet applications, and network resources.
- Demonstrated experience in applying cloud-based technologies.
- Possess excellent interpersonal, oral and written communication skills.
- Have excellent organizational and conflict management skills and be a team player.
- Possess proven analytical and problem solving skills.
- Possess personal integrity, vision and energy.
- Strong working knowledge of either networks, hardware, or software development.