Proclinical are recruiting for a Head of Business Services to join a CRO. This role is on a permanent basis with the ability to work remotely from the UK with travel to Nottingham once a week.

• Enable internal calls to shape submissions and get the correct information within a customer friendly form.
• Guarantee all commercial and submissions sent are formally captured in the suitable customer folders and the CRM.
• Collaborate with the operational divisions/other BD team members within the ‘fee for service’ areas to get tighter, faster scopes locked down with T&CS.
• You will attend customer calls and meetings if suitable as the internal contact of business development.
• Form, develop, and uphold positive business and customer relationships.
• Assist any other BD team members by producing and contributing to meetings, presentations and submission process.
• Manage the business services team, guaranteeing distribution of crucial actions are aligned with outlined SLAs and performance of the team to KPIs.
• Offer creative, constant, precise and concise communications both internally and externally.
• Other duties may be assigned to this role.

• Demonstrable experience guiding contract and business service actions in the biotech/pharma, life sciences organisations.
• Familiarity with integrated drug discovery, ideally within a CRO or industrial environment.
• Educated to an advanced degree level or similar within a scientific or business discipline.
• Prior involvement in a line management role, matrix management would be beneficial.
• A high level of commercial awareness and deliberation abilities with the capacity to shape value propositions.
• Communication skills both verbally and in writing.
• A commercially agile individual with the capacity to adapt to changing market conditions swiftly and amend actions as suitable.
• An organised individual with the ability to work within a fast-paced, high-pressure setting.
• A self-motivated and enthusiastic individual, with the ability to assume responsibility.
• A high attention to detail.
• Computer literacy.