This position supervises Program Directors and Managers and is responsible for the development and continual improvement of service line platforms and the best practices, processes and policies within each platform as assigned. In addition, this role is responsible for the creation and implementation of practices to improve the engagement scores of the RESO team of approximately 4,200 caregivers.

This role is also responsible for the evaluation and implementation of platform tools such as CMMS, CAFM and project management technologies to achieve a consistent foundation of resources for RESO across the Enterprise.

• Develop, maintain, and provide continuous improvement of the RESO Service Line Platforms to include best practices, policies & procedures, resource libraries and innovation initiatives.
• Recruit, hire and manage caregivers to support RESO operational excellence and platform operations.
• Partner directly with Divisional RESO executive leadership and service line leaders to define and implement strategic programs and support.
• Build and maintain relationships with service area and ministry leadership teams to ensure RESO services are exceeding all expectations.
• Develop and implement programs in partnership with HR and IS to improve caregiver satisfaction and improve strategic retention of key talent.
• Communicate and prioritize implementation of system wide RESO standards for operations, asset management and productivity by service.
• Ensure on-time and on-budget delivery of projects.
• Support capital and resource analysis and request management.
• Responsible to lead and sustain platforms.
• Responsible to represent RESO to the region’s specific leadership, strategy or other councils, as appropriate.
• Responsible for caregiver engagement programs and metrics.
• Responsible for innovation programs related to resources and the delivery of RESO services.
• Position requires the ability to travel throughout the system.
• Other duties as assigned.
• Perform all duties in a manner that promotes team success and reflects the Providence Health & Services’ Mission, philosophy, and Core Values of respect, compassion, justice, excellence and stewardship.

• Bachelor’s Degree, preferred in business or healthcare administration, construction and or real estate.
• Master’s Degree in Business or healthcare Administration, Finance, construction or Real Estate (preferred)
• Upon request: Driving may be necessary as part of this role. Caregivers are required to comply with all state laws and requirements for driving. Caregivers will be expected to provide proof of driver license and auto insurance upon request. See policy for additional information.
• 10 or more years of functional experience in the area of real estate and or construction
• 10 or more years of progressive leadership experience in the field of real estate management or construction (preferred)
• Ability to communicate effectively and professionally in both written and verbal forms with both internal and external customers.
• Strong knowledge of real estate, lease and construction terminology as well as applicable laws
• Strong knowledge of building and facilities management
• Highly organized and demonstrated ability to prioritize.
• Understanding of acquisitions, entitlements and the due diligence process
• Comfortable presenting to Board-level audience to include business case presentation and negotiation.
• Ability to analyze and interpret financial data.
• Strong verbal communication and listening skills.
• Ability to lead/manage others.
• Demonstrates excellent judgment and decision-making skills.
• Maintains a high degree of professionalism.