The Senior Manager of Transformation is part of our Center of Excellence responsible for assessing, governing, and implementing transformational process improvements identified by our Global Process Owners or by the Director of Continuous Improvement that will add to our capabilities, drive operational excellence, and generate incremental value.

• Work with the Site Directors, process managers, and GPO’s to identify initiatives that will support the Global Shared Services annual plan and strategic direction
• Assess current state processes and identify areas for improvement
• Lead the accurate and timely design, build, execution, quality assurance and delivery of transformational initiatives that ensure alignment to strategic objectives including new migrations, process elimination, standardization, and automation
• Capture new opportunities and measure ongoing value generation achieved from improved service, increase capacity/productivity, reduced error rate, incremental savings, improved controls
• Instill a culture of innovation to enhance efficiency and save costs across our global processes
• Promote a mindset of end-to-end process engagement and leadership that will lead to downstream efficiencies
• Establish and maintain appropriate governance over introductions of new software, changes in process design, project implementation timelines, quality of implementations, and our project plan of record to ensure alignment with the VP Global Shared Services strategy
• Manage our IT plan of record process to ensure prioritization and execution in agreed timelines
• Work with other managers and individual contributors to maintain a culture of trust and understanding shared services capability focus and operational excellence
• Guide project personnel and stakeholders in the development and implementation of strategic initiatives
• Be responsible for innovation and taking ideas from concept to implementation collaborating with the SSCs and GPOs
• Be point for our robotics (RPA) strategy and project implementations ensuring proper design and integration with our current systems, SOP changes, and operational governance
• Expected to influence executives and other key decision makers by leveraging his/her experience and, logical approach to problem solving his/her excellent ability to present and communicate
• Identify and achieve financial savings through process efficiency initiatives across the respective global process
• Lead cross-functional teams in the implementation of process changes
• Identify and implement best practices across the organization
• Provide assurance across the GSS organization when it comes to change management discipline including project scope/coverage, validation, and stabilization/hypercare

• Bachelor’s Degree or equivalent in Accounting / Finance / Business Administration required
• At least 5 years of progressive experience in the respective process area required; preferably in a shared service environment
• Significant experience and use of relevant systems and technology in the respective process area
• Experience with process mapping and process redesign tools
• Strong analytical skills, collecting and analyzing data, evaluating information and systems, and drawing logical conclusions
• Strong consultative and problem-solving skills
• Knowledge of financial regulations, policies, practices, and accounting principles
• Business process automation and leading technologies
• Finance ERP and relevant technology/systems for respective process area
• Finance and accounting controls environment
• Highly proficient in Microsoft Office, especially in Excel and PowerPoint.
• Strong interpersonal and communication skills with track record of superior customer service
• Excellent verbal and written communications, including active listening skills, verbal presentation skills and skills in presenting findings and recommendations

SKILLSET:

• Drive change across various stakeholder groups
• Develop and communicate performance for respective process area
• Identify innovative process improvement initiatives
• Analyze, problem solve, and drive decision-making
• Build effective internal customer relationships
• Communicate effectively with all levels of management
• Deliver measurable impact through process standardization and optimization
• Design and develop process maps and procedures
• Work under pressure and manage multiple projects at once across various functions
• Support audit and SOX compliance activities (as needed)
• Maintain positive relationships with end users and other internal constituents