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Poznan SSC Leader
2 years ago
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Reporting directly to the Director Global Shared Services, the Poznan SSC Leader is responsible for leading, managing and further developing the SSC operations at the Poznan Poland Captive Shared Services Centre. The SSC Leader holds accountability for SSC results and success, and for delivering high quality services to the business through disciplined and consistent governance programs. This leader will have a key and highly visible role within both the finance organization and the broader enterprise focusing on SSC governance strategy development and implementation, transition services and site level process transformations. In addition, this role is accountable for overseeing the Service Level Agreement (SLA) and performance measurement program implementation and SSC talent recruitment, development and retention strategies. With the volume of transactions being managed by the SSC increasing, the need for effective processes and systems is extremely important. This role is focused on the delivery of a range of improvements across systems and transaction processes. The role forms a critical part of the long-term planning for the ongoing development of the Shared Service Centre and is a focal point for coordinating across other functions located at the Poznan site.
Establish and Implement site wide governance programs to support quality service delivery service delivery and:
- Ensure effective service delivery demand management through implementation and execution of rigorous governance programs
- Ensure delivery of high quality services meeting customers’ expectations
- Ensure accurate, timely and valuable financial and business information and analysis for decision making purposes
- Timely and accurate reporting of the SSC’s performance to internal customers and relevant stakeholders
- Build and maintain customer relationships, across the finance organization and with other functional leaders as needed
- Escalate issues and concerns raised by customers as necessary to appropriate staff within the SSC and monitor resolution
- Resolve conflicts, complaints and queries in a manner that enhances the relationship between the SSC and its customers
Continuous improvement:
- Identify and drive process improvements and supporting process standardization for activities performed at the SSC
- Monitor and review processes taking appropriate corrective action where necessary and ensuring efficient operational performance
- Plan, coordinate and lead key SSC process improvement projects
- Influence key stakeholders to ensure that change solutions are sustainable and have appropriate governance and controls in place
- Manage and support change activity to ensure robust processes and controls are in place to minimize risk
- Work closely with team leaders to improve the efficiency and effectiveness of their teams
- Proactively reach out and support the business / functions on critical activities and/or process needs
- Ensure process documentation is continuously updated
- Develop annual fixed cost budget and monitor of actual expenditures
Manage and develop high performing SSC teams:
- Provide site level recruitment, development and retention strategies to build cohesive talent pipeline across the SSC. Partner with other SSC leaders to build a strong level of site level engagement for talent recruitment and development
- Directly manage, motivate and engage key SSC finance teams including accounting, payables and receivables.
- Coordinate, plan and lead on-site quarterly All Employees Meeting
- Implement consistent standards and efficient methods of working across the SSC teams
- Proactively manage and develop the SSC team to continually drive quality and efficiency improvements and synergies.
- Create, lead and motivate a high performance team which can exceed customer expectations
- Continue focus on the on-going development and optimization of the SSC team
- Design, track and measures performance against defined metrics and Service Level Agreements
- Drive the teams to the next level capabilities
Participation, strategy setting and decision making:
- Provide subject matter expert support to other cross-functional areas
- Actively involve in audits, and monthly as well as quarterly governance sessions with key to stakeholders
- Establish strong working relationships with stakeholders
- Participate in and provide subject matter expert support to various projects including integration of acquisitions, collaborating with cross-functional associates to ensure project objectives and goals are reached
- Participate and support in the execution of the ongoing SSC Corporate strategy
- Managing transitions of work, that are aligned with the SSC Service Placement Model, into the SSC through establishment and implementation of robust transition services playbook
Education
- Undergraduate Degree in Finance, Accounting, Economics, Business Administration or other relevant subject required.
- Master Degree in Finance, Economics or other relevant subject preferred.
Work Experience
- Minimum 15 years of experience in a Shared Service Center (at least 5 years as SSC Manager) and minimum 6 years of experience in people management.
Languages
- Fluent in written and spoken English, additional language preferred
Knowledge and Expertise used in the job
- US GAAP and IFRS knowledge
- Experience in running SSC Governance programs including SLA, KPI and other performance measurement systems.
- Experience in conceptualizing and implementing change management processes and continuous improvement initiatives
- Demonstrated knowledge in supporting service transitions into shared services including creating knowledge transfer processes, SLA/KPI development, team recruitment and ramp up and implementation.
- Proven ability to build and lead teams, establish connections across cross functional teams / organizations and develop talent pipeline, employee engagement and retention strategies.
- Implement, document and maintain an adequate and effective system of internal controls in all assigned areas.
- Implement, document and ensure compliance with all Company and Regional policies and procedures.
- Solid working knowledge of MS office applications (Excel, Word, and PowerPoint)
- Ensure compliance with all applicable laws, rules and regulations.
- Ensure compliance with Sarbanes-Oxley Section 404 policies, procedures and related testing.
Problem Solving
- Thoroughly analyzes potential issues including relevant facts, collaborates with others when necessary, then concludes on and documents a supportable resolution that can be implemented in a logical and systematic manner.
- Pro-active and forward-looking enabling him/her to anticipate possible issues, outcomes and opportunities.
- Demonstrates a can do attitude of adhering to Regional and Company policies and procedures while encouraging and supporting an environment dedicated to continuous improvement.
Guidance and Leadership:
- Leadership is an absolute requirement of this position, both through direct and indirect management of teams.
- Strong communication skills and understanding of international cultural differences.
- Ability to engage and empower team members while providing productive coaching and development of teams.
- Has the capacity to analyze complex problems and makes decisions in a timely manner
- Continually measures outputs, capability and success criteria of the SSC Focuses on what creates value for the business in formulating strategy.
Human Relations Skills and Communication:
- Solid communication skills enabling him/her to manage the relationship of the SSC with internal and external customers and stakeholders
- Consistently demonstrates the Company’s core values
- Demonstrates courage of own conviction in supporting ideas which push the business forward
- Provides thought leadership to shape future decisions
- Adapts to changing objectives and priorities
- Builds relationships between teams, reporting lines and matrix structures.
Competencies
- Builds effective teams
- Collaborates
- Cultivates innovation
- Customer focus
- Demonstrates courage
- Drives results
- Ensures accountability
- Instills trust and exemplifies integrity