Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.

In this role, you will spearhead and drive IT excellence at the center, overseeing strategic initiatives, ensuring seamless technology delivery, mitigating risks, and optimizing processes to propel our operations forward in a dynamic business environment.

• Organizational Structure and Goals – Collaborate with the GSC Global IT Head to determine the IT organizational structure, roles, critical success factors, and overarching goals.
• Strategy –
• Define the Center IT strategy (short and long term) supported by the Chief Information Officer [CIO], GSC Global aligning it with the regional/global IT strategy.
• Act as a pivotal member of the GSC Center management teams, contributing to the setting of center directions and strategies.
• Lead the implementation of GSC IT Integration/Strategy and Planning projects at the Center/regional level.
• Enhance business P&L through effective management of GSC IT services and solutions.
• Manage the GSC Center IT Budget and develop business cases for required investments.
• Contribute to the convergence of local applications into the strategic product portfolio.
• Business Partner – Ensure alignment of IT activities with GSC center unit’s goals and priorities. Establish regular reviews with GSC business leaders, elevating the visibility and value of IT.
• Project Delivery – Coordinate project delivery requirements planning with the GSC Global PMO. Ensure the effective delivery of IT projects, meeting timelines and budget constraints.
• Operations – Manage the operation of local applications to support business needs effectively. Oversee the delivery of infrastructure services from both internal and external providers. Provide customer service and helpdesk support where required.
• Team Leadership and Motivation – Cultivate and sustain a motivated DGF IT Team, comprising adept managers and staff. Continuously assess the skills and competencies within the IT Team, ensuring the implementation of training and development plans to address any gaps or needs.
• Communication Management – Establish and maintain an effective communication structure, including regular weekly/monthly team meetings.

Required Skills/Abilities: 

• Proven track record of at least 10 years in leadership roles within IT, showcasing progressive responsibility and achievement.
• Leadership – Proven ability to lead and motivate diverse IT teams for high performance.
• Strategic Thinking – Experience in developing and executing IT strategies aligned with organizational goals.
• Project Management – Strong track record of delivering IT projects on time and within budget.
• Budget Management – Skilled in managing IT budgets, creating business cases, and optimizing financial resources.
• Communication – Excellent communication skills to articulate technical concepts to non-technical stakeholders.
• Business Partnership – Ability to align IT activities with business goals, foster effective partnerships, and enhance the visibility of IT.
• Organizational Structure Design – Collaborative approach to defining IT organizational structures and critical success factors.
• Operational Excellence – Strong operational management skills, including overseeing local applications and infrastructure services.
• Global Collaboration – Experience in collaborating with global teams and representing the organization at a global level.
• People Management – Proven ability to lead, mentor, and develop a high-performing IT team.
• Adaptability – Ability to adapt to a dynamic business environment, staying current with emerging technologies.
• Problem Solving – Strong analytical and problem-solving skills for effective decision-making.
• Change Management – Proficient in leading and managing change initiatives within the IT function.
• Collaborative Decision Making – Ability to collaborate with cross-functional teams to make decisions aligned with organizational objectives.
• Vendor Management – Experience in managing relationships with internal and external IT service providers.

Required Qualifications

• Bachelor’s degree in information technology, Business Management, or a related field. Master’s degree is highly desirable.

Certifications: (preferred)

• Project Management Professional (PMP) for strong project management skills.
• Information Technology Infrastructure Library (ITIL) for IT service management.
• Additional certifications in emerging technologies or specific industry standards (if applicable).