As our Nielsen IQ Global Shared Services Competency Leader, you will be responsible for creating, developing, and managing a talent pool for our Finance Operations team. This involves leading and overseeing the development of key learning programs and initiatives, including onboarding, upskilling, and continuous development. The Global Shared Services Competency Leader is responsible for engaging with major campuses and partnering closely with other functional delivery leaders within the global Customer Service Center and HR leadership to ensure that Nielsen IQ’s SSC Finance Operations associates have the skills and competencies needed to succeed now and in the future.

• Work alongside the Finance SSC leadership team to shape and drive strategy.
• Promote an organizational culture that facilitates tacit and explicit knowledge sharing and organizational learning.
• Create a strategy to facilitate onboarding and education of our associates, planning, organizing, and coordinating development programs for employees.
• Onboard and train talent so that they are ready to handle internal and external client questions and queries related to Record to Report, Procure to Pay, and Order to Cash functions, with prompt resolution and effective communication.
• Collaborating with department heads and team leads to identify training needs and areas for improvement.
• Instill a mentality within the DNA of our teams when building the training that will ensure we create a culture focused on Customer Centricity.
• Ensure that digital skills are at the forefront of the development programs, allowing our next generation of finance professionals to be tech-savvy and familiar with cutting-edge technology.
• Leverage AI and Generative AI, not only in the creation of the content of the training but also as part of the curriculum itself.
• Develop and maintain a Finance SSC associate curriculum of training offerings using a mix of internally created and externally sourced training programs.
• Create an environment to encourage and drive a solution mindset and to leverage best-demonstrated practices across the market. Incorporate agile learning principles into the design of learning programs.
• Ensure training content is up-to-date and aligned with industry best practices.
• Create a curriculum that also focuses on best practices within a Service Delivery Environment.

Competency Assessment:

• Implement competency assessment tools and methodologies to identify strengths and areas requiring improvement.
• Provide constructive feedback and guidance to individuals for professional development.

Competency Mapping, Mentoring and Coaching:

• Mentor and coach finance professionals to enhance their career growth and assist them in reaching their potential.
• Foster a culture of continuous learning and development within the organization.
• Manage the L&D budget, ensuring optimum use of funding.
• Evaluate and define assessment mechanisms.
• Build relationships and work closely with various customer service leaders to identify and develop skills needed to allow the company to move forward.
• Work with HR and management to identify high-potential employees and create tailored development plans.
• Support succession planning efforts to ensure a pipeline of future leaders.
• Develop new initiatives to address the organization’s needs, including a Training Needs and Capability Assessment.
• Operate in a hybrid physical-virtual and multi-cultural environment, liaising and building excellent relationships with internal and external customers.

Passionate about people, you need to be experienced in connecting with stakeholders and external educational institutes proactively, finding ways to link business needs with the talent skills. An innovative mindset and creativity are the qualities being looked for. You have strong communication skills and act as a big leader guiding and coaching teams toward goals.

• 10+ years of experience in People Management/Competency Enhancement role.
• Solid understanding of Finance Operations in the context of SSCs, GBS, GCCs, or BPOs.
• Project management and Process Improvement skills.
• Experience in HR, Training, or L&D department is welcome.
• Negotiation (with practitioners and academia and external learning vendors).
• Team building.
• Significant experience managing high-performance and tech-savvy teams.
• Master’s Degree/Graduation at the university level, preferably in Business Administration, Data Analysis/Management.
• Excellent Team Engagement and Management skills.
• Good communication (mass and 1-on-1) verbal skills.
• Quick comprehension of different business requirements and mobilize resources accordingly.
• Influencing and team-motivation skills