We have an exciting opportunity at a Staff+ level to provide strategic leadership to help establish a scalable, secure & efficient Salesforce platform foundation through leading operations, key initiative delivery, and our Salesforce platform engineering team.

It is a Sr. Manager role. This role will provide thought leadership and will establish & manage operations for our Salesforce Platform team. This role will manage 4 Salesforce CRM engineers, 1 Principal Technical Architect, & oversee Salesforce contractor engineer resources, and will be responsible for project resource management. This role will play a global leadership role in driving platform assessments & roadmaps, and delivering platform governance, upgrades, & central capability initiatives.

30% Manager of People & Resource Management

• Manage couple of direct reports
• Accountable for team management activities
• Accountable for team members career pathing and growth
• Escalation point for functional & technical deliverables
• Support team members’ individual development plans to build new skillsets required to thrive in a culture.
• Accountable for recruitment and onboarding
• Collaborate with relevant technical leaders or stakeholders on various capability & capacity planning to support future business requirements
• Lead quarterly resource assessment process
• Manage external contractor Salesforce resources

70 % Lead Salesforce CRM Practice Operations & Delivery

• Accountable for establishing and managing platform operations (Agile ways of working, intake, escalation, incident & support management, documentation process, platform scorecard, platform health & compliance monitoring, etc.)
• Accountable for leading platform central team project delivery & support (i.e. upgrades, maturity assessments, modernization & optimization, POCs), focused on outcomes and sustainability of solutions
• Accountable for leading platform governance backlog planning, management & execution (i.e. standards, best practices, principles, audit, exception processes)
• Ensure proper alignment of security principles through data, development and configuration across the platform
• Provide thought leadership for quality accountability within the organization with well-defined processes, metrics, and goals for process quality.
• Must be able to define and report “progress” on strategic initiates and project level tasks to all stakeholders including senior executives, clients and use effective communication approaches with each constituency.
• Implement metrics driven processes to ensure service quality targets are met.
• Build strong relationships within D&T to enable effective management of the Salesforce platform
• Partner across Core Platforms – SAP, ServiceNow, MSFT, Salesforce – to look for synergies, best practices and knowledge sharing to enhance our platforms
• Collaborate with relevant technical leaders or stakeholders on various capability needs & capacity planning to support future business & governance requirements
• Collaborate with different enterprise teams (Application Developers, Analysts, Solution Managers, Cloud and Infra Engineering, etc).
• Partner to lead overall platform strategy & glidepath, CRM community stewardship, external benchmarking, boarder stakeholder Salesforce training opportunities
• Engage, influence, and evangelize technical practices with development, operational and product groups to align technology service/solution delivery.

• 15+ years of management experience
• 7+ years of related experience (including management of people)
• Strong leadership & people management skills
• Clarity of thought & explicit strategic intent
• Having organization first mindset
• Excellent communication skills – ability to communicate with the team and various stakeholders (oral & written)
• Proven ability to work with cross functional and global teams
• Demonstrated ability to lead projects, teams, and deliver outcomes
• Ability to research, plan, organize, lead, and implement new processes and strategies
• Agile project management leadership experience
• Delegates decision making rights to the most appropriate individuals and work teams.
• Inspires direct reports to stretch and go beyond what they originally thought possible.
• Encourages others to set and achieve challenging goals and takes accountability for delivering results.
• Creates an environment that encourages people to take appropriate risks in development and implementation of original and diverse ideas
• Capitalizes on the diverse perspectives and talents of the whole team in accomplishing objectives

Good to have skills

• Prior successful experience as a Salesforce Admin/Engineer
• Salesforce certifications (Admin, Architect, Developer, Consultant)
• Understanding of CPG industry
• Able to effectively manage vendor relationships.
• Ability to lead change, build partnerships, and learn quickly
• Exhibits candor by encouraging open discussion of issues and sound judgment after listening and understanding the perspectives offered by others
• Continuous Improvement skills and experience desirable
• Comfort with informing, influencing, and presenting to senior leadership
• Good problem-solving skills, bias for action, decisive, strong time management skills
• Technologies – Google Cloud Platform, Copado, OwnBackup, GitHub Actions, Kafka, Hashicorp Vault, APIGEE, Tableau

Skill proficiency expectations (Basic Level)

• Strong relationship management & communication skills
• Effective abilities to solution (problem statements, options/alternatives, pros/cons)
• Ability to lead change, build partnerships, and learn quickly
• Working in global teams
• Knowledge of Google Cloud Platform
• Resource management/technical resource guidance
• Agile techniques, methods & experience
• Past hands-on experience in Salesforce & Salesforce platforms engineering tools
• Experience with DevOps, CI/CD, & Cyber Security
• Past external vendor relationship experience