Merz is are seeking a dynamic and experienced Sr. Manager/ Director to lead the SAP Order-to-Cash Applications team; oversee the demand, design, implementation, enhancement, and continuous improvement of our SAP and Reporting solutions. The ideal candidate will have significant experience in SAP, particularly with S/4 HANA implementations, and possess the leadership skills necessary to guide a global team toward successful project completion and ongoing optimization.

Strategy and Leadership

• Develop and execute the Order-to-Cash (OTC) Commercial strategy, ensuring alignment with the company’s overall business objectives, through strong business partnerships.
• Lead and mentor a global team of SAP professionals, fostering a culture of excellence, collaboration, and innovation.
• Provide strategic direction, governance, and oversight of SAP OTC, commercial integrations and reporting initiatives.

Solution Design and Process Optimization

• Evaluate and optimize processes, leveraging SAP capabilities as well as 3rd party tools that integrate with SAP to enhance efficiency and customer satisfaction.
• Collaborate with stakeholders to identify and implement best practices.
• Assist with design of integrations with CRM solutions such as Salesforce and other 3rd party applications.

Vendor Selection, Implementation and Project Management

• Lead small projects and participate in implementation of larger SAP projects, including planning, scoping, configuration, data migration, testing, validation, and go-live activities.
• Manage process of selecting new solutions, RFP’s, vendor demos and evaluations as well as supporting implementation.
• Manage budget of internal resources and external resources.

Support and Compliance

• Oversee the support and enhancement requests within OTC area. Coordinate activities with our third-party support organization to ensure adherence to expected service levels.
• Ensure the SDLC and change control procedures are followed as well as the validation activities required for the GxP processes.
• Ensure robust data integrity and governance processes are in place with the business.

Change Management

• Lead change management efforts to ensure smooth transitions and adoption of the new SAP solutions.
• Ensure implementation of training programs to enable end-users to maximize SAP’s potential.

Education

• Four-year degree in Computer Science / Information systems or related discipline.

Experience and Qualifications

• 10 years’ plus experience in SAP with a focus on Order to Cash as well as cross functional areas, with at least 4 years in a leadership role with direct reports
• Demonstrated ability to effectively manage and collaborate with external IT service providers and vendors
• Experience with SAP S/4HANA and migration projects from ECC to S/4HANA preferred
• Experience with Commercial reporting preferred
• Experience with integration with Salesforce.com preferred
• Experience in global environments where BPML and template governance is enforced
• Expertise in pharmaceutical or medical device industries preferred

Skills

• Strong interpersonal, teamwork, organizational and workload planning skills
• Excellent written and oral communication skills. Ability to develop and visually present ideas and concepts to both IT, business stakeholders and C-level executives
• Excellent analytical and problem-solving skills with the ability to translate business requirements into functional and technical specification.