As the Shared Senior Services Manager, you will provide leadership, guidance, coaching, and process oversight for the Accounts Payable, Accounts Receivable, and Master Data functions. The Shared Services Manager will be responsible for managing the functional leads and their teams, ensuring the efficient and accurate processing of invoices and receipts, while maintaining strong relationships with vendors and customers. This role plays a critical part in ensuring the financial health of the organization.

Monitoring and Reporting

• Monitor, assess, and implement internal controls, procedures, and special report preparation related to disbursements and working capital management
• Establish relevant metrics, and implement methods and procedures for tracking and reporting on identified key performance indicators (KPI’s)
• Responsible for the oversight and administration of the expense management solution in compliance with company policy
• Manage relationships with external contractor services through defined metrics and service levels

Shared Services Management

• Develop and implement processes that
  • Ensure technical competence of all positions within Accounts Payable and Accounts Receivable areas, and provide necessary training, development support, and coaching
  • Establish and foster a culture of continuous improvement and customer focus that ensures prompt, accurate and responsive services, recording, and reporting leveraging available technology
• Oversees the recording and payment of all invoices in accordance with established policies and procedures
• Ensures customers are invoiced and payment collected according to company and customer requirements
• Analyzes account receivables aging and prioritizes customer collections appropriately
• Establishes controls and best practices for the accuracy and protection of master data
• Ensures statutory and other compliance matters are completed accurately and timely, including IRS Tax ID checks, 1099-Misc reporting and supply chain compliance requests.

Cross Functional Collaboration

• Proactively partner with functional or Business Unit leadership to provide shared service updates and metrics, keep current on Company’s business developments that may impact areas of responsibility, and create effective cross-functional communications and teamwork
• Maintain effective communication and relationships with vendors and customers to resolve any payment issues or disputes. Serve as the point of contact and relationship manager for key strategic partners, vendors, and customers
• Oversee integration of new acquisitions into shared services to include planning, testing, training and monitoring of go-live transactions and metrics
• Partner with stakeholders in the review and negotiation of customer contracts and purchase agreements for appropriate language, billing, and payment processes
• Ensure timely and accurate completion of financial close activities
• Assist with external audit by preparing necessary reports, reconciliations and documentation
• Oversee shared service integration of new acquisitions

Process Improvement

• Lead and support improvements to existing technologies, implement processing efficiencies, including OCR automation in 2024.
• Drive process improvements to capitalize on early pay discounts, appropriate payment terms, vendor rebates and other cost-saving opportunities

• Bachelor’s degree in accounting or equivalent combination of education and experience
• 5+ years of progressive and relevant Shared Services experience including at least 3 years of supervisory experience
• Exhibits strong understanding of accounting principles and best practices
• Demonstrated, effective team leadership skills including the ability to delegate responsibility and manage support staff
• Excellent interpersonal, listening, and leadership skills along with the ability to work with associates at all levels of the organization
• Demonstrated ability to identify and lead process improvement initiatives
• Excellent written and verbal communication skills
• Ability to be a self-starter and effectively balance multiple priorities at the same time
• Detail oriented with strong problem solving/analytical skills. Ability to proactively identify and develop effective solutions.
• High level of proficiency in Microsoft Office programs to include Excel, Word and Outlook
• Experience working with ERP solutions including OCR technologies; ERP implementation experience preferred
• Experience working in a shared service environment preferred