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• Oversee and supervise team leaders
• Work with the delivery centers and the technology lead in ensuring recruitment, center readiness, technology connectivity etc.
• Managing Client expectations
• Ability to work and communicate with people across organizational units
• Define Goals & Performance parameters for the team & guide/coach them in achieving the same
• Should be well versed in accounting standards
• Track and monitor transition progress across processes
• Responsible for process audits and compliances
• Identify opportunities for continuous process improvement
• Capture deviations on the process and reporting the same
• Ability to multi task, prioritize activities & meeting deadlines

• Qualification: M.Com/BBA/MBA/CA/CA Inter/BCom
• At least 9+ years of relevant post qualification experience with at least 6 years of experience in PTP / PTP related processes in a BPO/Shared Services environment
• Exposure to Oracle ERP environment is mandatory.
• Good people management skills and ability to lead and motivate teams to achieve required goals
• Should have at least 4-5 years of experience handling client operations for F&A Clients
• Experience in managing client relationships and addressing issues.
• Preferred background being service industry / retail / Hospitality.
• Required good knowledge on MS Excel. Knowledge on MS Access and Macros will be added advantage.
• Good communication (Verbal & Written) and Analytical skills
• Russian language understanding will be an added advantage.