We are seeking a dynamic leader to oversee the operations of our collections and cash applications activities. Reporting to the Senior Director of Finance Shared Services, you will play a pivotal role in delivering efficient and satisfactory processes, while fostering a collaborative environment with our Global Revenue Operations, Sales, Success, Renewals, and other internal teams.

This role is perfect for a strategic, results-driven leader with a customer-first mindset and a proven track record in achieving or exceeding collection targets. If you’re passionate about implementing scalable, innovative solutions to increase efficiency and creating an environment that encourages teamwork, we’d love to hear from you.

In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

• Provide strategic direction to the teams, ensuring alignment with company policies, and participate in the Working Capital Steering Committee.
• Negotiate with customers in cases of non-payment, dispute, and settlement, while maintaining a comprehensive understanding of all processes within the Accounts Receivable Operations.
• Foster a culture of continuous improvement, drive transformation activities, and lead project planning and execution.
• Set and monitor collection and unapplied receipt goals, targets, and KPIs, holding team members accountable for meeting these targets.
• Develop an understanding of the Collections environments in various countries and implement new policy frameworks as needed.
• Ensure compliance with internal control, policies, and other statutory regulations, and prepare a business continuity plan.

• Bachelor’s degree or equivalent experience in business, finance, or a related field, with a minimum of 5 years experience in a managerial role of a Collections team doing international or global collections activities.
• Experience in a high-volume Collections and Cash Applications production environment, with knowledge of operations process design and analysis.
• Strong financial analysis skills, excellent problem-solving and project management skills, and a commitment to excellent customer service.
• Ability to deal with ambiguity and change, with excellent communication skills, self-awareness, transparency, and openness to feedback.
• Ability to develop strong working relationships with key internal stakeholders, and manage multiple tasks simultaneously.
• Flexibility and adaptability to change, including different working shifts, with experience with NetSuite, Zuora, SFDC, and Cforia tools being a plus.