Our client is a globally well-known F&B retailer.

• Manage the global Marketing & Digital shared services team
• Work with the Chief Commercial Officer, Head of Digital Experience & Loyalty and the Head of Shared Services to ensure key priorities and objectives are understood and the team is set up to achieve these
• Liaise with relevant teams to define and refine team’s scope and KPIs
• Communicate role responsibilities and KPIs to Shared Service employees, as agreed
• Track and report on the KPIs set on a regular basis
• Manage virtual team board or environment to provide and maintain visibility across the global shared services team
• Meet with Team Leads within the tower regularly to set learning goals, provide advice, shared feedback, manage performance, drive strong performance and employee experience
• Define demand and hire appropriate shared services staff for business needs

• Tertiary education
• Minimum 7 years of proven experience in digital marketing, with a focus on operations and strategy implementation
• Proven experience in managing a large team effectively to achieve strong results and a positive employee experience
• Excellent people skills, demonstrated excellence in the field, experienced working effectively in international teams