The Assistant Director, Shared Service Operations provides professional business operation leadership within Shared Services. Collaborates with college leadership on the planning and administration of operating budgets, human resources actions, and procurement. Provides solutions to operational problems that have significant impact on the effective operations of the supported departments and/or colleges.

• Collaborates with college leaders on day-to-day and strategic business operations including finance, human resources, procurement, budgets, contracts and grants, and accounts payable.
• Oversees assigned budgets to ensure program alignment with fiscal allocation. Prepares complex financial analyses such as income and expense forecasting, as well as a variety of routine and ad-hoc financial reports.
• Provides operational guidance, support, and training to department and/or college leadership and staff on human resources needs such as recruitment efforts, rate planning, salary increases, position control, payroll, adjunct/overload contracts, appointments, and other personnel actions.
• Plans and implements special projects within the shared service center and assigned colleges.
• Researches and responds to complex questions and issues to resolve escalated issues and concerns related to the scope of duties. Interprets and administers policies and procedures.
• Ensures that all business operations and activities comply with university policies and guidelines.
• Participates in the strategic planning for assigned areas and assists with developing and implementing the departmental strategic plan as it related to budget, expenditures, and staffing.
• Assists with the development and implementation of business and fiscal processes to ensure compliance and good stewardship of university resources.

• Bachelor’s degree from an accredited institution in Business Management, Public Administration, Accounting, Organizational Psychology, or closely related field.
• Six years of professional full-time experience in budget management, accounting, administrative operations, or other related work experience.
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.
• Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, and Outlook).

• Master’s Degree from an accredited institution in Business Management, Public Administration, Accounting, Organizational Psychology, or closely related field.
• Work experience in a higher education setting.

• Knowledge of accounting, budgeting, finance and management principles, practices and procedures.
• Excellent interpersonal, verbal, and written communication skills.
• Excellent organizational skills and the ability to prioritize and complete simultaneous projects.
• Ability to collaborate and work effectively within a diverse community and willing to contribute to a team effort.
• Ability to work successfully as both a member of a team and independently with minimal supervision.
• Ability to take initiative to plan, organize, coordinate and perform work in various situations when numerous and diverse demands are involved.
• Ability to use effective decision making and problem solving techniques.
• Ability to interpret and apply laws, regulations, policies and procedures consistently.
• Ability to analyze and interpret complex financial data and prepare financial reports, statements, and projections.
• Ability to thrive in an organization that values the diversity of its student body and workforce and actively promotes an equitable environment.
• Ability to interact in a professional manner with a diverse group of staff, faculty, students and the community in a service-oriented environment.
• Ability to think critically and creatively, have a high standard of integrity, and be motivated to incorporate best practices into the organizational structure.
• Ability to maintain confidentiality and discretion at all times.
• Ability to exercise a high degree of independent judgement in the establishment, interpretation, application, and enforcement of all rules, regulations, and policies.
• Ability to effectively manage the work of others by providing information, guidance, and motivation.