The Shared Services IT Engineer at Devens has responsibility to execute IT infrastructure, Lifecycle management and Digital Modernization related project for supporting BMS manufacturing operations at Devens. The incumbent will work to protect our operations in manufacturing with increased need for resources to support digital innovation, business continuity, and cyber security.

• Work in Shared Services team, and participate IT infrastructure project with digital plant team, enterprise architect team, IT core services team, and cybersecurity team.
• Collaborate with partners and customers, such as Manufacturing, Facilities, MS&T, Supply Chain, and Quality to get alignment and endorsement on operations and resilience related initiatives.
• Execute projects of Digital Modernization and Lifecycle Management in Biologics Manufacturing.
• Provide status reports of manufacturing resilience related deliverables.
• Participate in risk assessment activities to evaluate new and existing threats or vulnerabilities in Digital Plant, and prepare for remediation.
• Understand and promote site compliance with latest enterprise Cybersecurity guidelines, and provide input to site risk assessments.
• Maintain manufacturing IT architecture, infrastructure, and documentation.
• Ensure data quality of local IT assets inventory.
• Participate recovery verification activities including High availability and Onsite Application Recovery exercises.

• Bachelor degree in technical field or IT certificates, with 10 years of experiences of managing IT infrastructure and IT applications.
• Knowledge of data center operation and IT infrastructure.
• Knowledge of network connectivity, network services, and network security.
• Expert experiences of managing Windows Operating Systems, Windows Domains, Active Directory, and Group Policy.
• Hands on experiences of supporting Windows PC, Thin Client, mobile devices, and IT peripherals.
• Experience of patching of Operating Systems and applications, firmware upgrade, and Cybersecurity tools.
• Experience of managing Acronis backup and ThinManager thin client management.
• Ability to effectively communicate with both technical team and non-technical team.
• Ability to respond to urgent request and live troubleshooting.
• Ability to work on an on-call basis or overtime when required.
• Ability to work in a diverse group.
• Ability to manage multiple priorities with tight timeline.
• Basic project management skills.
• Excellent documentation and technical writing skills.
• Demonstrated creative problem-solving skills.
• Strong self-management skill and ability to work independently.
• Strong interpersonal skills in teamwork and collaboration.
• Good customer service skills.
• Understand regulatory and compliance in GMP requirements.
• Understand computer system validation.
• Strong attention to safety a must.
• Experience in pharmaceutical manufacturing is a plus.