Passionate and result-oriented individual who can build and lead large functional teams and be in a position to influence organizational development and culture; Strategize, define and drive delivery organizations and ensure optimum performance on client engagements. Own and drTower Lead P2P- Bengaluru/ Bangalore-beechi Vidya Kendra-15-20 – TimesJobs.comive delivery KPIs and SLAs and improve engagement quality with the client and their end partners [customers and vendor partners]. Define and drive operational excellence projects to improve effectiveness, efficiency in functional process models.

Organization Build

• Hire, mentor and train a team of Senior Operational Managers, Line Manager and drive operational excellence
• Implement defined organization service delivery culture and drive customer experience behaviors in the delivery organization

Delivery Management

• Engineer and build effective and efficient process models by defining improvement areas, identifying the right internal controls and implementation methodologies
• Identify areas of process improvements, digital intervention and implement in your towers
• Work with Senior Leadership and drive optimization projects
• Be responsible for compliance to organization process, statutory regulations and drive relevant outcomes
• Strategize Knowledge retention processes and help build a knowledge bank, curated training material for delivery teams

Digital and Automation projects

• Identify areas of automation, strategize, work with the relevant teams to implement digital transformation projects
• Build Business case and ROI models for digital transformation

Tower Profitability

• Drive Tower level Profitability on client engagements by ensuring effective cost management
• Define and drive organizational metrics such as Cost per Transaction, Volumes per person, etc.

EXPERIENCE : M3 15-18 years , M4 15-20 years

Desired Profile

• Should have relevant experience of 11-16 years in a BPO/Shared Service Center
• MBA Finance from a reputed university
• Good hands-on experience in overall finance and accounts, with understanding on accounting principles, reporting requirements, key controls and risks of the process.
• Good people and client management skills set. Ability to set up, streamline processes/procedures and improve the same.
• Experience in handling team size of 50 and above
• Working knowledge on Oracle Applications (desirable) in Tax or in any other Financial ERP.
• Good Communication Skills
• Leadership skills
• Ability to influence and motivate his/her team with a positive energy