CLIENT is a proudly Canadian, global pharmaceutical company that produces high-quality, affordable medicines for patients around the world. CLIENT employs almost 8,000 people worldwide in manufacturing, R&D, and commercial operations. CLIENT exports to more than 100 countries and territories and operates in more than 45 countries, with a significant presence in Canada, the US, Mexico, and India

• Service Portfolio Leader is responsible for the development, alignment on and delivery of the technology strategy for their assigned portfolio(s).
• The Service Portfolio leader will focus on the consistent flow of current, accurate, and useful information amongst the various project Steering Committees, the business areas in their portfolio, the Project Management Office (PMO), project managers, and functional managers.
• They are the key business contact for communication and escalation for GIS activities within their portfolio (projects, changes, incidents and innovation/exploration topics).
• The Associate Director will work in alignment with the enterprise architecture team whose missions are to ensure coherence of our technical and business solutions, continuously improve our technical environment and IT team and foster communications between IT teams and projects.

Job Responsibilities

• Primary business stakeholder and relationship manager assigned to a minimum two major business functions within the service portfolio (RA, R&D, QA, Supply Chain, Manufacturing, Procurement, Shared Services, HR, etc.).
• Identifies and documents all service portfolio business strategies, goals and objectives
• Ensures relevant end to end service portfolio lifecycle management processes are in place and are planned appropriately
• Collaborate with the business on the creation of business cases and present to senior leadership for approval and funding.
• Facilitate the cross functional alignment on priorities within the department and proactively resolve resource capacity constraints
• Ensure portfolio services quality is measured and managed to expectations
• Manages and communicates service portfolio risk assessments
• Collaborates with project teams on assessment and implementation of organizational change management initiatives
• Leads the selection of new technology and/or services within their portfolio
• Communicates service portfolio dashboards/KPIs
• Contributes to, and aligns with, enterprise architecture practice
• Interactions will include: Enterprise Architecture Team, solution architects, Service Portfolio Leaders, Service Portfolio Architects/Analysts, Project Managers, Business Partners, Vendors
• Forecasting future initiatives resource projections and cost estimates
• As required, participate and lead performance conversations with employees, including monthly one on ones, to connect on performance; check in on employee’s progress toward achieving Objectives, offer support and remove barriers; and, communicate and revisit performance expectations to reinforce and encourage high performance culture and a safe working environment for all employees.
• Utilize open, honest, two way communication to build trust-based relationships with employees, business partners and direct leader while continuously improving leadership capabilities by personally seeking feedback and development.
• Create a culture which values trust and provides the opportunity for Employee development and growth in pursuit of our purpose and demonstrating our core Values – Collaboration, Courage, Perseverance and Passion.

Knowledge, Skills and Abilities

• Proven track record for working effectively with technical and business functions
• Conceptual understanding of Enterprise architecture concepts, patterns and standards
• Understanding of software development lifecycle o Understanding of lifecycle management for all GIS relevant solutions and capabilities
• Strong analytical skills required in identifying problems, validating and making recommendations
• Excellent documentation skills
• Advanced, concise and clear written and verbal communication skills in a variety of settings and styles
• Excellent listening skills with ability to follow instructions and guidelines clearly
• Demonstrated ability to make decisions, solve and troubleshoot problems based on analysis, experience and judgement
• Demonstrated ability to originate or initiate new and unique ideas to business/technical problems Proven ability to function in a fast paced and continuously changing environment
• Excellent organizational and time management skills with ability to manage multiple priorities to accomplish objectives and goals anticipating and adjusting for problems and interruptions/roadblocks o
• Excellent presentation skills in a variety of settings with senior leadership, business or technical users in small and large groups
• Experience delivering training and/or creating training materials on business or technical topics
• High degree of commitment and demonstrated ability to continuous learning and improvement

Experience:

Minimum 5 years business solution and technology delivery experience