This position will support NAMB’s ministry objectives in Sharing Christ, Starting Churches, and Sending Missionaries and Volunteers by insuring the technology infrastructure is safe, secure and reliable as measured by 99.9% availability. This position is a Tier 3 network infrastructure and server administration, maintenance and support position which focuses on providing excellent customer service according to established service level agreements (SLA’s); and troubleshooting service requests that have been escalated from other Information Services support staff.

• Monitoring, troubleshooting, and remediating server and infrastructure resources.
• Managing Active Directory and Azure Active Directory user accounts, permissions and passwords.
• Implementing, managing, and troubleshooting Azure network and application resources
• Managing Exchange Online e-mail, anti-spam and virus protection
• Managing Windows Server and infrastructure patch management and updates
• Managing organizational MDM solutions JAMF and Intune
• Implement and support remote network solutions for NAMB and Send Relief ministry centers
• Implement and support conference room AV solutions
• Maintain current documentation of infrastructure processes and diagrams
• Ensuring the most cost-effective and efficient use of technology resources

• Net+ or equivalent certification required
• Three to five years’ related experience and/or training; or equivalent combination of education and experience.
• A+ or equivalent certification recommended, but not required
• Experience with:
• Microsoft Windows Server 2016 and later
• Microsoft Windows 10 and later
• Mac OSX
• Microsoft Active Directory
• Microsoft Azure
• Microsoft Office365
• VMware 7.0
• Networking technologies and protocols (routing, switching, VLANs)