An exciting opportunity to lead a diverse team providing expert operational solutions for HR services, service escalations and performance improvement opportunities. As part of the Shared Services & Customer Experience branch, you will also be responsible for leveraging tactical solutions and technology to drive consistent and efficient advisory and transactional services.

You will lead a high-performing team to deliver efficient, quality HR client services, working collaboratively with senior stakeholders at all levels.

• Drive the delivery of a coordinated and consistent approach to HR Payroll, organisational management and HR reporting shared services for approximately 30,000 employees across the Department and Executive Agencies.
• Build team capabilities to ensure the delivery of high quality, efficient customer-centred HR service delivery across the Department of Communities and Justice Agency Portfolio.
• Deliver key projects, deliverables and services relating to payroll, HR, organisational management, and reporting.
• Direct compliance activities, ensuring that all regulatory and business performance targets are not just met, but also exceeded.
• Manage continuous improvement efforts , and foster a culture of continuous improvement and change within the workplace.
• Lead the Department’s HR Shared Services function and the ongoing transformation of the shared services delivery model.
• Lead and Manage an engaged and high-performing team.

• Ability to manage service quality and continuity in a continuously changing and disruptive environment, while keeping up to date with government reforms and initiatives occurring in the public sector.
• Exceptional stakeholder management skills.
• Ability and experience to lead with influence, and drive teams through periods of transformation and change.
• Senior management experience and knowledge of Payroll, organisational, management, SAP and other business systems and processes to deliver HR transaction and advisory customer centric services.