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• Lead a HR shared service team to provide HR operational support to in accordance with internal service level agreements (SLA) and key performance indicators (KPIs)
• Supports employee lifecycle administration after onboarding, specifically contract management services including probation confirmation, employee transfer, conversion of employment contract terms, and retirement and re-employment
• Also be responsible for driving projects that leverages on technology to achieve work efficiency
• Manage, coach and develop the team members in the handling of daily operations and complex issues, and improve the overall service quality of the team
• Ensure the work processes are in compliance with HR policies and government regulations, and design, review and implementation of work process improvements and system enhancements
• Actively engage and collaborate with multiple stakeholders

• Degree in Human Resource or Business-related qualification.
• At least 8 years of HR experience of which 5 years are HR Operations experience and with in-depth knowledge of employee life-cycle administration.
• Minimum 5 years’ experience in a people-manager role.
• Prior HR shared services experience in large scale corporations will be an added advantage.
• Knowledge of RPA tool and prior hands-on experience in implementing RPA projects.
• Able to identify, drive and see through the implementation of work improvement projects.