Our client, a distinguished FTSE-listed and FCA-regulated alternative asset manager, is dedicated to creating sustainable value by partnering with ambitious businesses. With a history spanning over three decades, they expertly manage circa $100bn of assets, investing across the capital structure. Operating in circa 20 countries with over 500 employees, our client is poised for continued growth, capitalizing on the increasing demand for alternative investments.

Key Responsibilities:

• Team Leadership.
• Lead, mentor, and develop a diverse team of global HR professionals, including hybrid and remote HR services employees.
• Cultivate a collaborative and inclusive team environment, fostering cross-functional cooperation, knowledge sharing, and instilling a culture of continuous improvement.
• Establish clear performance expectations, regularly monitor progress, and provide constructive feedback to team members.
• Implement a comprehensive team development program focused on upskilling to ensure the team possesses the right competencies and behaviors.

HR Shared Service Delivery:

• Assume accountability for the operational performance and service excellence of employee lifecycle support.
• Lead or actively participate in projects and initiatives aimed at designing and implementing operational, systematic, and efficient HR services.
• Develop standard operating procedures (SOP’s) and intake processes for the HR catalogue of services.
• Implement tiered response strategies to efficiently address HR inquiries based on complexity and urgency.
• Develop, embed, and uphold key performance indicators (KPIs) and service level agreements (SLAs) for HR Services and Operations.
• Identify opportunities to optimize processes based on lean methodologies.
• Manage or collaborate with outsourced and offshore partners to ensure a seamless and cost-effective customer experience.
• Collaborate with 3rd party HR technology teams to streamline processes, leverage automation, and improve workflow.
• Identify risks and proactively employ predictive methods to prevent negative impacts on HR operations delivery.
• Support the development of service improvement plans for enhancements to global HR processes.
• Oversee the development of reporting capabilities, data analytics, and insights.
• Ensure accurate and secure data entry and maintenance of HRIS (Workday).
• Broader HR Collaboration.
• Support the development of HR project plans and tracking for strategic HR initiatives and projects.
• Attend the CPO Projects meeting and contribute to creating an HR roadmap in collaboration with HR leadership peers.
• Collaborate with the Head of HR Business, HR Business Partners, and HR COE to prioritize and develop an HRIS development roadmap.

Key Requirements/Qualifications:

• Demonstrated experience leading an HR Shared Services team.
• Proven track record in leading and participating in projects and initiatives.
• Proficient in Microsoft Office skills (Word, Excel, PowerPoint, Outlook, Sharepoint).
• In-depth conceptual and practical knowledge in HR Shared Services.
• Familiarity with ServiceNow or other HR case, knowledge management, and ticketing tools.
• Extensive experience with Workday HCM.
• Proficient in complex reporting and data analytics.
• Significant knowledge and experience in embedding process improvement and change management methodologies.
• Workday HCM certification (Desirable).
• Familiarity with process optimization methodologies (eg. Lean, Six Sigma – Desirable).

Personal Attributes:

• Highly collaborative, with the ability to bring diverse groups and stakeholders together.
• Exceptional interpersonal and communication skills.
• Proven ability to manage multiple, competing priorities in a fast-paced, performance-driven environment.
• Extremely detail-oriented, flexible with continuous process/system changes, possess a problem-solving mindset.
• Customer-focused with a strong aptitude for coaching team members.
• Organizational, research, problem-solving, critical thinking, and analytical skills.