This role will report to the AVP, Enterprise Change Enablement in our Human Resources Business Unit and will be focused on supporting our Personal Insurance (PI) business unit’s delivery team(s).

The PI delivery function is comprised of shared services that drive business delivery, platform optimization, management and reporting of incidents and defects, continuous improvement and process engineering as we well as the holistic planning and prioritization of our PI strategies and initiatives. There is also accountability for the strategic development and execution of capabilities required to support PI teams and functions in meeting our business plan and strategies

• Work closely with the PI Delivery leadership to analyze project/program requirements and outcomes and apply solid change management principles to determine change strategies and recommend plans that build awareness, desire, knowledge, ability and reinforcement of the required changes.
• Manage the execution of the change strategy and plan for the transformations working with initiative owners/business leads and partnering with our HR Business Partners, Integrated Markeing and Communications, and Learning and Development teams as required to ensure success.
• Through participation in regular Enterprise Change Enablement Office meetings, bring forward business unit knowledge, escalate issues, share lessons learned, and assess future ways of working to improve our organization wide offering.

• 8-10 years’ experience working through strategy, design, design, development, and implementation of large-scale transformation initiatives with a focus on the impact to people, processes, technology, and organizational structure.
• Expertise and experience in change management principles, methodologies and organizational communication.
• Strong experience providing project management support (estimation, strategic planning, scope management, tracking and oversight, status reporting)
• Highly energetic and delivery focused, with the ability to deliver quality results.
• Very proficient in using Powerpoint to create compelling stories and/or effectively communicate information.
• Strong communication skills and influencing skills to help the organization adopt new ways of thinking and to embrace more sophisticated business tools.
• Positive, collaborative approach with the ability to lead and influence when issues arise.
• Ability to identify, articulate and drive issues to resolution.
• Experience working with Agile teams is an asset.
• PROSCI certification is an asset.
• Knowledge of the P&C insurance industry is an asset but not a requirement