The Global Head, HR Operations will lead our HR operations team with a focus on HR Shared Services, HR Information Systems and Payroll. As a key member of the HR leadership team, reporting to the Chief Human Resources Officer, you will play a critical role in optimizing and streamlining HR processes to enhance efficiency, accuracy, and team member experience , as well as providing strategic solutions to support leaders and company objectives.

Shared Services Leadership:

• Build and oversee the HR Shared Services team responsible for providing support in areas such as team member inquiries, benefits administration, and HR transactional processes.
• Ensure consistent and standardized HR services across the organization.
• Continuously evaluate and enhance shared services processes to improve efficiency and effectiveness.
• Establish and monitor service level agreements (SLAs) to ensure timely and accurate delivery of HR services.

HR Technology & Systems

• Support the maintenance and enhancement of the HR systems to ensure they meet the evolving needs of the organization.
• Collaborate with IT and HR teams to integrate HRIS with other business systems and tools.
• Analyze HR data to provide insights for strategic decision-making and compliance reporting.
• Utilize technology to enhance HR operational efficiency, data accuracy, and reporting capabilities.

Payroll Management

• Oversee payroll operations to ensure accurate and timely processing of payroll transactions.
• Collaborate with Finance and Compliance teams to ensure payroll compliance with local, state, and federal regulations.
• Manage relationships with payroll vendors and stay updated on industry trends and best practices.

Process Optimization

• Streamline and standardize HR processes to enhance overall operational efficiency and improve team member and manager experience.
• Identify opportunities for process improvements within HR operations, with a focus on automation and technology integration.
• Implement best practices and ensure adherence to established policies and procedures.

Compliance And Risk Management

• Ensure HR operations compliance with relevant labor laws, regulations, and industry standards.
• Develop and implement controls to mitigate risks related to data security, privacy, and payroll accuracy.

Vendor Management

• Collaborate with vendors to ensure the effective delivery of HR services and solutions.
• Evaluate vendor performance and negotiate contracts to optimize cost and service levels.

Team Management

• Lead and manage team providing guidance, coaching, and support to ensure they meet their goals and objectives.
• Foster a culture of collaboration, innovation, and excellence within the team.

Metrics And Analytics

• Implement HR metrics and analytics to measure operational effectiveness and identify areas for improvement.
• Provide data-driven insights to support strategic decision-making.

• Bachelor’s degree, Master’s preferred.
• Proven experience in HR operations management, with a focus on HRIS, Shared Services models, and Payroll, Time and Attendance.
• History of standing-up HR shared services centers (transaction processing, ESS/MSS, call center).
• 15 years of progressive experience in HR operations, with a focus on transformational leadership roles.
• Strong knowledge of HR technology, systems, and tools, with a track record of successful implementation and optimization.
• In-depth understanding of global payroll processes, compliance, and regulations.
• Excellent leadership and people management skills.
• Analytical mindset with the ability to use data to drive decisions and improvements.
• Ability to communicate with all levels of organization.
• Ability to manage multiple projects at one time.
• Ability to drive results in a complex, high growth company.
• Demonstrated ability to lead and inspire a high-performing HR operations team.