As the DBS Chief Executive Officer (CEO), you will be accountable for coordinating the delivery of this significant range of services that support the successful operation of Defence from the ‘back office’ functions to more specialist functions. The CEO is accountable for delivering these services safely and securely, but also ensuring existing services are continually improved and modernised, through a relentless focus on the end user experience.

• Be accountable for operational delivery and continuous improvement of the services delivered by DBS.
• Senior Responsible Owner (SRO) for Corporate Services Modernisation (CSM), which includes the leadership and oversight of major projects/ programmes which modernise the delivery of corporate services across defence and DBS. You will contribute to the Government Shared Services work on behalf of Defence.
• Set, communicate and deliver a transformational strategy and vision for CSM and DBS focuses on modernising and digitising services to meet customer and user needs and to drive efficiencies, operating within a constrained financial envelope.
• Provide empowering and inspiring leadership for DBS, creating a culture of change and diversity as a platform to drive innovation, improvement and transformation with public sector values at its heart.
• Ensure excellent service for DBS customers, driving up performance and ensuring DBS has the tools and capability to successfully monitor, challenge and improve delivery. This includes:

• • Appropriate customer-agreed service level agreements, key performance indicators and service catalogue, agreed with customers;
  • Effective operational planning tools and systems;
  • Capability within the organisation to use the tools to drive continuous performance improvement and ensure strong forward planning.

• • Be a corporate leader within MOD, working across functions, with and on behalf of the other delivery organisations.
  • Chair key meetings to enable delivery including the DBS Board and being accountable for the relationship with the 3 external NEDs, CSM Portfolio Board and ensuring there are effective relationships with DBS customers, through a customer forum.
  • Direct line management of 2 Directors in operational delivery and programme roles that oversee delivery of operations and major project/programmes.
  • Working with Ministers and other senior officials in MOD and Cabinet Office to support CSM, functional and veteran’s agenda as examples, in ensuring high profile projects and improvement work is successfully delivered.

• A track record of strong leadership in a shared service environment and/or large-scale operational delivery enterprise.
• Project and portfolio management expertise, ideally through Project Delivery or Senior Responsible Owner (SRO) roles.
• Strong influencing and persuading skills, with the ability to gain endorsement to, and generate action on, ambitious transformation plans at all levels (up to and including Board / Ministerial), together with experience of building constructive and collaborative strategic relationships across a complex stakeholder landscape.
• An inspiring, confident and thoughtful leader with a proven track record of building, developing-and continuously improving high performing, diverse and inclusive teams.
• Excellent communication skills with an ability to establish and maintain influential relationships with senior stakeholders across a wide range of complex organisations.
• Demonstrable evidence of developing strategic plans with the use of data from disparate sources by aligning these to overall business strategy and decision making.
• A high level of commercial awareness, with a proven ability to understand, negotiate and influence across a complex, multi-dimensional supply chain.