Wells Fargo is seeking an Operations Director- Head of Reconciliations, Wholesale Lending Operations.

• Manage and develop multiple specialized teams of less experienced managers and professional individual contributors with focus on delivering highly complex tasks and risk services for cross functional stakeholders, internal partners associated with the function or affected by its outcome.
• Work with senior management to develop and execute business plans.
• Integrate efforts of cross department initiatives with core business objectives
• Identify opportunities and strategies for process improvement and risk control development within the Operations management functional area.
• Provide expertise on managing the most highly complex technical and operational processes with cross-group impact.
• Lead Operations management team by making strategic decisions to resolve highly complex issues to meet higher risk deliverables.
• Interpret and develop range of policies and procedures relating to Operational management area.
• Collaborate with and influence functional team on the operational processes and initiatives.
• Provide training and guidance to less experienced staff.
• Manage allocation of people and financial resources for Operations
• Develop and guide a culture of talent development to meet business objectives and strategy.
• Lead a loan accounting and reconciliation teams across US, UK, India & the Philippines sites to ensure model is set up to deliver service to the required enterprise standards and control standards meets business expectations.
• Fully understand the accounting and reconciliation processes across CB/CIB and ensure there is adequate training and knowledge building within the team to support the business.
• Drive, motivate and develop the team and establish a culture of high performance, ownership, accountability, transparency, and sustained performance.
• Drive the team towards continuous process improvements, identifying opportunities for improving quality and accuracy, improving controls, ideas to eliminate waste and driving effective and efficient operations.
• Build and foster collaborative relationship with business partners and stakeholders. Ensure there is regular connection with key stakeholders to review performance, priorities, and other business initiatives.
• Build a strong operations rhythm where meritocracy and positive behavior is rewarded, there is adequate talent management and succession planning, and staff are encouraged to learn and grow.
• Be an active partner with the Transformation teams to ensure seamless delivery within the portfolio.
• Develop requisite reporting & business metrics to monitor and drive the right outcome for the business and LoB stakeholders.
• Demonstrate ability to challenge existing processes where they do not align with the Target Operating Model and suggest solutions to bring efficiencies in the process.
• Understand the cost of operations and continuously look at opportunities to drive the cost down without impacting the delivery.
• Maintain strong culture of control and conduct and ensure risk is managed proactively and all process have robust business resiliency which is reviewed and tested periodically along with LoB and risk partners.

• 20+ years of experience with 8-10+ years in leading and managing operations in a global Banking / Financial Services environment, preferably supporting accounting or reconciliation function or operations.
• Strong experience in developing and implementing operations strategy and delivery model.
• Strong experience in managing people, developing strong performing teams and mentoring / coaching people to become leaders.
• Exhibits strong relationship / negotiation orientation with senior level business partners globally.
• Ability to work in a matrix environment and managing multiple competing priorities.
• Excellent Communication, planning and organizing skills.
• Excellent verbal, written, and interpersonal communication skills.
• Strong stakeholder management, networking and relationship management skills.
• Strong business orientation and understanding of operational risk.
• Passion for quality and improving controls and operational performance.
• Ability to drive change and transformation, project management & implementation in business operations.
• Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas.
• Takes ownership and accountability for responsibilities, business outcomes, and for management of risk exposure.