The System Director, Supply Chain Support Services is the primary point of contact within ECU Health Supply Chain for co-developing and implementing system-wide strategic vision, tactics and education/training associated to the request for Purchasing, MMIS and Contract Management.

Organizational Performance Management

• Responsible for the successful performance of areas of accountability.
• Maximizes the efficiency of processes and actions to support the operations of areas of accountability.
• Sets expectations, assigns accountabilities, and measures performance against expectation sin areas of accountability.
• Develops and monitors action plans to improve performance against expectations in areas of accountability.
• Conducts the affairs and operations of the areas of accountability in support of operational excellence

Operational Management

• Provides direction and leadership to management and staff in areas of accountability.
• Identifies, coordinates and adjusts resources as needed.
• Regularly tracks and trends data and assesses progress/achievement of agreed-upon performance measures, and provides periodic reports to key stakeholders.
• Ensures effective operations and support for compliance with applicable governing, regulating and accrediting bodies, licensure, laws and regulations.

Service Delivery

• Demonstrates a commitment to customer service by providing responsive and effective support, developing solid working relationships with end user customers, and delivering high quality, value-added services.
• Develops and maintains a culture that promotes service excellence and employee empowerment to act in the best interest of those directly caring for our patients.
• Monitors performance to service level commitments taking corrective action as needed and continually seeking new approaches to optimize delivery of services

Team Coordination and Collaboration

• Facilitates positive relationships and communications between departments and key stakeholders, through various means, such as conducting and attending meetings, rounding, having one-to-one communications, and generally being visible and accessible to colleagues and staff.
• Plan and manage cost effective use of staff and resources in meeting organizational needs and services.
• Evaluate and continuously improve service delivery through data collection, planning and implementation to meet organizational needs.
• Demonstrates strong independent judgement and analytical skills to recommend improvements/changes in process.
• Considers/explores new and creative options to further improve areas of accountability in keeping with strategies and goals.

Financial Management and Viability

• With the assistance of assigned financial staff, reviews periodic financial statements and reports, and makes changes in resource allocation, spending, and other relevant business activity, to ensure the financial viability and budget compliance.
• Supports and adheres to the financial controls and related policies and procedures and ensures that administrative and business activities are conducted in support of operational excellence.

Human Resources Management

• With the support of and in coordination with the Human Resources and Organization Development function, maintains positive personnel relations and strives to be an employer of choice by ensuring that employee questions and concerns are addressed responsively.
• Ensures compliance with laws and regulations and adherence to HR/OD policies and procedures.
• Ensures that performance management programs are effectively administered and individuals receive on-going feedback and coaching on job performance, competencies, values-based behaviors and developmental needs.

Compliance and Privacy

• Ensures that policies and procedures regarding corporate compliance and privacy of patient and employee information are observed.
• Exercises due diligence in contracting and other activities with legal risks, and uses the services of the Office of General Counsel as appropriate.
• Personally models professional confidentiality and discretion in all communications and exchanges of information.

Management, Talent and Performance

• Employ methods of change management to advance the organization by using tools, business processes, budget allocations and operational practices to significantly reshape ECU Health.
• Accountable for a positive organizational culture in conducting business, decision making and performance management to influence work attitudes and enhance job satisfaction.
• Responsible for the selection, engagement, and development of Staff, inclusive of performance management, professional development, formation, and succession planning.
• Typically delegates initiatives and projects, may provide operational support.

• Bachelors Degree: Business, Finance, or Law is required- or higher.
• 5 to 7 years Healthcare (IDN-level or Manufacturer or both) (i.e. supervision, computers, etc.) is required.
• Demonstrated ability to manage, teach, make independent decisions and assume responsibility
• Strong interpersonal communication skills, verbal and written
• Ability to communicate and work effectively with all levels of staff
• Working knowledge and experience with PC-based applications, i.e. Word, Excel, PowerPoint, Outlook
• Futuristic approach to the development of programs/systems that support continuous quality improvement and Mission, Vision, and Values
• Ability to function as a leader, team member and execute the desired outcomes
• Must exhibit creative, positive problem-solving abilities
• Ability to foster collaboration between multiple parties
• Ability to plan, organize and effectively present ideas and concepts to groups
• Ability to think conceptually and apply concepts in a practical application
• Ability to assimilate information from a variety of sources, analyze information, and determines a course of action
• Ability to consider diverse opinions and incorporate them into the decision-making process
• Proven track record of implementing organization-wide projects.
• Commitment to a high standard of customer service
• Excellent budget and financial management skills