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• Oversees and delivers HR services including outsourced payroll, mobility administration, employee lifecycle, benefits administration and helpdesk services.
• Leads, mentors and inspires a team to deliver quality and timely HR services that meet end user requirements.
• Pursues service optimization through self-service opportunities, outsourcing, workflow enhancement and automation while ensuring a balance between optimization and user experience.
• Collaborates with internal partners (HR, IT, Finance, Legal etc.) to deliver seamless services.
• Maintains compliance to internal and external regulatory and control requirements.
• Represents HR Shared Services in audit activities.
• Participates in Ad-Hoc Asia Pacific (AP) HR activities.

• Degree in relevant field with strong HR operations / shared services leadership experience.
• Min 10 years of experience in HR shared service/ payroll experience with min 5 years of experience in leadership management role
• Sound working knowledge of local employment laws and related regulations.
• Good collaborative leader and co-worker.
• Strong working experience of HR services in connection with HRIS and related IT systems.
• Excellent interpersonal and communication skills to deal with stakeholders.
• Strong analytical skills to dissect cross-services operational issues and develop resolutions.
• Effective planning and project management skills.
• Understanding of value stream mapping or other optimization methodology will be preferred.
• Prior work experience in a matrix structure and MNC environment will be advantageous.