This role will support the successful implementation of various people initiatives that could encompass employee relations and benefits administration.

• Oversee the compliance and controls (both SOX and business controls) processes in the Manila GBS and develop objectives to support the over-all GBS strategy.
• Has overall responsibility on the “Quality and Regulatory” function in the Manila GBS which oversees mainly two areas: documents handling and post-market surveillance (compliant handling). Additionally, this functional responsibility will also cover roles that will be migrated in the future to the Manila GBS that can be categorized as Compliance-related
• Assist with the global compliance and internal audit to assess the risks at the GBS, design and implement new controls accordingly or update existing controls.
• Under the direction from global compliance and working closely with the GBS leaders, ensure all required controls at GBS are completely and effectively implemented.
• Perform regular review of the current GBS compliance governance model and existing operational controls and continuously work on enhancing the risk-based compliance strategy to mitigate overall risks and to adopt to the dynamic changing GBS and outsourcing landscape
• Works closely with global compliance and internal audit in reviewing IRT Policies, Procedures, and Implementation Guides related to compliance and controls particularly as they impact the GBS related functions. The activities are driven by both internal requirements as well as local country regulatory and statutory needs.
• Responsible for ensuring that the GBS complies with various local regulatory requirements in all of the GBS client countries. To the extent possible, liaise with external consultants and trade associations in order to ensure that all changes to existing applicable regulations get acted upon in close coordination with global compliance.
• Support global compliance to perform annual refreshment and validation on controls operated at GBS, US Headquarters and other in-scope locations as needed.
• Ensures that compliance and controls procedures are working effectively. In relation to this and in close coordination with various GBS leaders, oversees the regular test and self-assessment procedures in the entire GBS (in coordination with Internal Audit) to identify control gaps and have them remediated and mitigated on a timely basis.
• Interface with the global function leaders, relating to changes in the control design and the implementation of such controls into the GBS processes.
• Main point of contact in Manila for compliance and controls-related matters liaising with the global compliance and Internal Audit as well as External Reviews and Audits (e.g. Reyes and Tacandong). This can pertain to Process Audits, Continuous Monitoring Audits, regulatory audits, among others.
• Responsible for all GBS wide control-related KPI/KRI, including the management of all actions coming up from adverse KPI/KRI results and trends.
• Will be responsible for all Data Privacy related policies, procedures and over-all compliance in the Manila GBS.

• 12-15 years experience in Compliance and/or Internal Audit-related work
• Experience in Shared Services / Business Process Outsourcing industry with multinational companies
• Strong knowledge on various regulatory and compliance related laws and regulations in various countries and jurisdictions.
• Excellent interpersonal, organizational skills and project management skills.
• Strong communication and presentation skills.
• Proficient in Microsoft Office Suite to assist with various reports. (Have to get inputs from Mike / Sumi / Pam on specific systems skills)
• BA degree or equivalent required.
• SAP, BPC, and BW experience preferred. (edit the systems)
• US SOX experience a plus
• CPA, CIA and/or CISA designation a plus