The Senior Director, HR Shared Services is responsible for leading and managing activities for the HR Shared Services function and HRIS team. The Senior Director will develop and implement a shared services model into the HR function, managing the HR information systems, to include online recruitment and onboarding in Greenhouse ATS, employee, and manager self-service, in Wurk and reviewing and redesigning transactional HR processes. The HR Shared Services organization is accountable for responding to HR-related inquiries from managers, employees, and HR Business Partners, providing transactional support for the various HR functions, and championing continuous HR processes improvements.

• Build a high performing HR Shared Services Team that drives results through a simple, easy to understand structure that makes HR adaptable and efficient.
• Drive ongoing improvements through standardizing, automating, and consolidating processes in support of HR strategic goals.
• Identifies problem areas in service delivery processes, troubleshoots issues and recommends solutions.
• Sets HR Shared Services strategy.
• Creates and executes on HRIS roadmap, which includes employee and manager self-sufficiency.
• Maintain and champion HR governance, while measuring and communicating success.
• Creates and implements short-term and long-term plans that drive ongoing operational, efficiency and employee experience improvements.
• Responsible for building and maintaining a strong functional team through effective recruiting, training, coaching, performance management, team building and succession planning.
• Works with HR leaders to ensure alignment and implementation of workforce strategies, actively leveraging metrics and analytics where appropriate.
• Actively participates in and provides subject matter expertise for HR programs redesign and/or special projects that involve the HR Shared Services and HRIS teams.
• Ensures effective HR service delivery and drives continual improvement; ensures activities leverage best practices, are coordinated, and focus on achieving desired results in alignment with the organization’s strategy.
• Maintains strong vendor relationship and execution of various compliance topics, including, but not limited to, labor law posters, background checks, I9s and unemployment and income verifications.

• Bachelor’s degree and 10+ years of proven experience in Human Resources with a minimum of 5 years’ experience with designing and implementing HR Shared Services.
• Familiarity with human resource policies and procedures to ensure the HRIS meets organizational needs and goals.
• Excellent verbal and written communication skills.
• Excellent interpersonal and technical support skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Impeccable ability to keep information confidential.
• Proficient with Microsoft Office Suite or related software; advanced knowledge of MS Excel.
• Proven ability to manage a multi-functional team with different levels of experience and responsibilities.
• Proven ability to manage competing priorities.
• Manufacturing and retail experience preferred.