We are seeking a highly skilled and experienced Service Delivery Manager to join the IT Asset Management Program (ITAM). The candidate will be responsible for ensuring timely and effective service delivery, managing relationships with stakeholders, and driving continuous improvement initiatives to enhance the efficiency of our organization.

• Service Delivery Oversight: Take ownership of the service delivery process for the IT Asset Management program, ensuring that services and capabilities are in accordance with agreed-upon SLAs, KPIs, and quality standards.

• Stakeholder Management: Build and maintain strong relationships with key stakeholders across various business units and regions to understand their requirements, address concerns, and foster collaboration.

• Performance Monitoring and Reporting: Develop and implement mechanisms to monitor performance, analyze trends, and generate regular reports for management and stakeholders.

• Risk Management: Identify potential risks and issues that may impact service delivery and proactively develop mitigation strategies to minimize disruptions.

• Continuous Improvement: Drive continuous improvement initiatives to enhance the efficiency, effectiveness, and quality of IT Asset Management services, leveraging best practices and innovative solutions.

• Capacity Planning: Work closely with relevant teams to forecast demand, allocate resources effectively, and ensure that capacity requirements are met to support the IT Asset Management program.

• Compliance and Governance: Ensure compliance with regulatory requirements, industry standards, and internal policies related to IT Asset Management activities.

• Team Leadership and Development: Lead staff by providing guidance, support, and opportunities for professional growth.

• 7+ years project management experience
• Project Management Office experience
• Well-versed in Agile methodologies
• Ability to manage project/programs financials
• Ability to analyze / synthesize large amounts of information and present findings to senior audiences
• Superior MS Office Suite skillset
• Excellent verbal and written communication skills
• Ability to work and deal with ambiguity and define approaches to bring issues to resolution
• Strong problem solving and analytical skills
• Ability to perform in high pressure, fast paced situations
• Exceptional attention to detail while being highly organized
• Excellent relationship building capabilities with partners both internal and external to the organization

• Jira expertise (usage, board creation and upkeep, workflow creation, etc.)
• Experience in an Agile-at-scale environment
• Program management experience
• Technology and organizational strategy background
• Chief-of-staff type experience