
N/A
Senior Service Delivery Manager – Salesforce Center of Excellence
2 years ago
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We are committed to doing the right thing for our customers, colleagues, and communities. Our “Welcome” philosophy means they are at the center of everything we do.
- Direct responsibility for end-to-end technology project execution based on Agile methodology
- Ensure team delivers on-time and high quality results
- Evaluate delivery plans; identify and proactively reduce and remove roadblocks
- Direct responsibility for resource planning, recruitment and management for the technical team members including Technical Lead, Developer and Quality Assurance roles
- Establish delivery execution model which leverages onshore and offshore resources
- Continually align staffing plans to deliverables and budgets; when appropriate, adjust technical team resources to meet upcoming delivery targets and budget modifications.
- Build high performing teams by establishing goals and through regular coaching track progress with these career plans.
- Partner with line of business and IT partners to develop technology strategy for capabilities assigned to delivery teams
- Partner with delivery peers to coordinate release plans and day-of release activities.
Basic Qualifications:
- Bachelor’s Degree
- 5 years of related experience managing technical teams
Preferred Qualifications:
- 5+ years of experience in large scale, enterprise organizations
- 5+ years experience executing delivery based on Agile methodology.
- 3+ years of experience focused on the Salesforce platform
- Salesforce Administration certifications preferred
- Experience with modern data architecture and integration approaches, particularly service-oriented and event driven architecture concepts
- Experience providing shared services to multiple teams
- Experience in Financial Services industry or with financial applications
- Exceptional communication and interpersonal skills are required for interacting and collaborating with developers, analysts, and business staff throughout the organization
- Strong organizational skills with demonstrated ability to instruct a high-performing team, work with partners to set and meet business service level agreement levels, and plan and deliver work to expectations