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Senior Manager, Delivery Services
2 years ago
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Senior Manager, Delivery Services needs to be a self-starter, able to build relationships and communicate with all levels of the organization. Ideally has run delivery of business services in a similarly sized organization and is enjoys a fast-paced and rapidly changing environment.
- Lead the Delivery Management practice process to facilitate business case development, level of effort definition, portfolio analysis, prioritization, project selection and approval.
- Lead all aspects of Merger and Acquisition integration partnering with Technical M&A lead to drive integration velocity.
- Manage Risk for the business unit by overseeing technical debt, audit, and compliance needs to ensure appropriate portfolio allocation and effective risk mitigation.
- Manage business demand by balancing client delivery, revenue growth and effective risk management.
- Facilitate long term architecture planning to ensure alignment between the business’ product roadmap and the Information Technology roadmap.
- Lead planning for future-state staffing and organizational alignment in support of portfolio execution
- Serve as project sponsor and escalation point for issue/risk resolution to ensure all portfolio targets are achieved.
- Maintain and grow relationships with key business unit executives.
- Ability to speak to technical and non-technical audiences.
- Ability to work in a global cross-functional environment to help support and enhance business systems.
- Ability to plan and execute tasks in a structured manner, able to work, collaborate and contribute to a global team environment
- Excellent analytical and quantitative skills or experience. Logical/Perceptive, problem solving, detail oriented, solution oriented.
- 10+ Years of experiences as an IT leader, PM, or Service Delivery Manager
- 6+ years of experience with organizational and business transformation.
- Experience with people management with demonstrated success in developing the career of subordinates.
- Excellent verbal communication skills in articulating the functional and technical aspects of business capabilities and their supporting platforms.
- Knowledge of SDLC processes and tools, Iterative Design & Prototyping
- Must have experience developing features, user stories, acceptance criteria and business value statements.
- Experienced in development methodologies and software delivery lifecycle.
- Vendor Management Experience
- BS/MS in Computer Science, Project Management Proficiency or Equivalent with 8 years relevant experience preferred.