This position will oversee system technology for all offices within Mori Building Hospitality Corporation, including Tokyo, Roppongi Hills Club/Ark Hills Club, a members-only restaurant, and Hills Spa, a members-only spa and fitness facility. You will be responsible for building and maintaining all IT systems based on our company and Hyatt’s business strategies, while procuring, installing, maintaining, repairing, managing, and troubleshooting all equipment and software related to all technology systems within the company.

• Lead and Manage the IT shared service group to answer the needs of Grand Hyatt Tokyo, ANDAZ Tokyo, Roppongi Hills Club, ARK Hills Club & Hills Spa.
• Manages a team to prioritize work while maintaining a customer service focus.
• Oversees the recruitment and selection of all group employees.
• Provides appropriate training, coaching and mentoring for all group employees.
• Performs annual appraisal for all group employees.
• Develops and implements plans, procedures, and documentation.
• Manages vendors for hardware/software or service implement and delivery.
• Works with Hyatt IT team or certified third-party vendors for new corporate projects.
• Maintains complete and accurate software/hardware inventory.
• Prepares and implements the annual IT budget.
• Provides technical assistance and advice to hotel management.
• Provides technical assistance to internal or external IT audit employees.
  • Hands on role in maintaining all IT infrastructure
• Netw ork, WIFI, Servers, Interfaces, directories: Ensures acceptable performance in computing and network systems.
• Oversees all compliance efforts related to PCI, performs vulnerability assessments as required as well as all necessary remediation.
• Provides end user support for desktop and network related problems – Sets up computer software and hardware for new/existing staff – Sets up and maintains all user account and computer configurations.
• Monitors server performance, disk space, error logs, and backups of critical systems – Maintains system backups and verifies disaster recovery plan is current and effective.
• Ensure availability of all software 24/7 to answer business needs (interfaces, PMS response time) – trouble shoot as needed, and improve performance.
• Provides on-call service for emergency system support.
• Long term implementation / Compliance / Project as directed by corporate and local needs or arising from technology changes
• Evaluates property needs and technologies that can provide solutions.
• Provides leadership in setting the overall technical vision of Hyatt and Mori Hospitality.
• Works effectively with other Department Heads and Managers to ensure related systems are functioning properly.
• Ensures that the properties are in complete and current compliance with all applicable laws, statues and requirements related to systems, software and hardware, safety and users.

• College degree in IT or similar field.
• 3-5 years prior IT management experience in large network environment.
• Expertise in AD, Hyper-V, WAN and LAN troubleshooting and administration.
• Excellent communication skills and attention to detail.
• Strong organizational and time management discipline.
• Solid judgment and ability to resolve conflicts effectively.
• Operate effectively in stressful situations.
• Has the ability to resolve complex problems and quickly find solutions.
• Is able to communicate clearly in Japanese and English verbally and in writing.
• Is a team player and interacts with all guests and fellow associates in a positive and friendly manner.
• Is initiative and motivating as group leader.

Preferred:

• Hotel technology support experience.
• PMS and POS system support experience.
• IT degrees such as Security + or MCSE.