The HBCN CTO Head is a key senior management position responsible for managing CTO relationship with its customers and stakeholders and directing the IT infrastructure roadmap for HBCN.

• Lead all infrastructure shared service resources in HBCN and ensure all run and budgeted change initiatives are adequately resourced.
• Drive the infrastructure shared service units to deliver products in line with business requirements.
• Drive efficient and effective operation of all infrastructure and service management related run the bank and change the bank processes.
• Ensure the goals and strategy of the regional businesses are reflected in the infrastructure and service management related strategies and policies.
• Responsible for overall leadership and oversight of technical delivery within HBCN related to infrastructure and service management. As the Leadership face and CTO Infrastructure estate owner within HBCN, act as exemplar and role model for fast, agile and reliable performance that challenges the rest of CTO to aspire to.
• In addition to the delivery responsibilities the CTO Head acts as the primary interface between the country CIO and CTO
• Responsible for building the overall practice capability within HBCN, across all dimensions, including People, Process and Tools and will manage the interlock of key people management decisions between countries and practice (e.g.Pay and reward)
• Responsible for recruitment of specialist functional roles that work within regional shared services teams.
• Supports Service Management & Infrastructure Practices to define and improve central practice frameworks, standards, processes, and ways of working.
• Responsible for evaluating effectiveness of frameworks related to the practices and capturing lessons learned from delivery teams.
• Within HBCN, provide infrastructure vision, enable innovation and promote the use of technology trends such as IAAS , PAAS, VPC combined with scalability, elasticity, mobility, agility coupled with a deep understanding of customers’ needs.
• Ensure that all stakeholders sign-up to the project pipelines and deliver to the agreed plan. Ensure compliance to CTO standard processes for order book management, project recording, tracking and reporting.Ensure strategies are implementable and agile.
• Assist the Business and IT with the understanding of CTO costs and through the promotion of CTO initiatives drive down the cost of ownership of the CTO Infrastructure estate.
• Contribute to strategic planning at a regional level, assist with shaping investment portfolios, ensure strategies are implementable and agile.

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