The UKI DBS Employee Services Lead is accountable for the set-up and ongoing management of his/her scope of services in the region, in line with service level agreements and quality standards defined by the Global DBS Employee Services Lead and with the Local BU/business teams.

He/she builds the capability to deliver regional services according to the DBS strategy and business case. He/she delivers innovation and continuous improvement, to enhance the quality of service provided and optimize costs for the activities in scope.

Employee Services activities

• Implement the global DBS Employee Services strategy, policies and operating model and ensure successful set-up of DBS ES teams to deliver the services in scope to the region.
• Ensure all DBS ES activities are delivered at the agreed level of service and performance and in line with customer satisfaction metrics, as defined in the DBS value framework.
• Own the application of common standards for DBS services and sponsors initiatives to implement best practices.
• Monitor compliance and process performance, working with Risk, Compliance, internal control, and internal and external audit.
• Sponsor DBS ES digitalization projects identify and gain approval for tools and process improvements, provide prioritization requests.
• Drive process standardization, harmonization, automation, excellence and continuous improvement across the region.

Local management

• Lead the DBS ES local teams to plan for and implement DBS processes, deploy technology, operating principles, services, culture and organization design for the region.
• Influence functional professionals in region to adapt to operating standards.

Interactions with stakeholders

• Work closely with BU HR to ensure end-to-end process & strategy consistency.
• Report performance and escalate issues to Local DBS Lead and to Central ES Lead, as defined in the DBS governance model.
• Local point of contact regarding Employee Services activities.
• Liaise with DBS HRBP to drive team capability development in order to ensure service delivery and optimal team make-up.
• In collaboration with DBS leads, contribute to transversal DBS transformation projects.

• Strong knowledge of HR processes, systems and data (data literacy)
• Digital advocacy and sound knowledge of HR technology and innovation
• Business partnering and service-oriented mindset
• Analytical mindset
• Continuous improvement skills and innovation mindset
• Leadership / Team management / Community animation