HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report . As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

• Work across HR to engage all team members in the documentation of all processes performed. On an ongoing basis, continue to revisit processes and identify on-going process improvements and opportunities to leverage technology, including, but not limited to Workday.
• Partner strategically with HR Leadership team to develop a vision, structure and goals for the Shared Services team and the HR Operations function. Lead the implementation of determined vision and structure.
• Develop the model by which the HR Shared Services team will address inquiries and interact with HR SME teams. Implement model, including training team members and creating tools and resources.
• Establish SLAs and KPIs to measure operational and individual performance. Leverage data and create dashboards to report on trends, opportunities, effectiveness of model, and progress against goals
• Drive HSS cultural adoption of shared services model and manager and employee self-service.
• Develop, coach and engage team members to retain high performers and raise skill levels and competence of all team members.
• Proactively participate as a leader within HR and be a collaborative partner across HR and model a transformational approach to HR service delivery
• Be the subject matter expert for HR Shared Services.
• Performs other duties as assigned

• Bachelor’s degree from an accredited institution or relevant experience
• Prior work experience in a progressive HR environment, including a minimum of 7 years’ significant HR Operations/HR Shared Service experience
• Minimum of 5 years people management experience
• Experience leading process management efforts with demonstrated process improvements realized
• Experience project managing and influencing with and without authority
• Demonstrated change management experience to drive a cultural change within the organization
• Ability to prioritize heavy workload and managing multiple matters in a fast-paced environment with changing deadlines
• Strong analytic skills and a demonstrated ability to analyze and interpret information and identify trends
• Strong written and verbal communication skills