This position works out of our Abbott Park, IL location supporting our within the Corporate Financial Services (CFS), Procure to Pay – Global Functional Process

• Within the Global Process Organization (GPO), act as the global point of contact for respective process area and provide leadership and process expertise for relevant initiatives
• Drive end to end process governance, working towards global processes and global standards
• Lead and monitor process transformation and continuous improvement initiatives related to respective functional process area including process standardization, simplification, and technology innovation
• Work collectively and collaboratively with global and regional teams within and across their functional area as part of a matrixed organization; partner and maintain strong working relationships across regional CFS Hubs, CFS, BTS and other organizations and customers
• Contribute to long range strategic planning by providing insight into process area growth projections and/or improvement strategies
• Collaborate with ERP program team as needed, align on global standards and support technology deployments.
• Provide operational process support and expertise for shared service migration expansion including M&A and divestitures
• Establish key global metrics and monitor to measure effectiveness of continuous improvement and identification of additional improvement opportunities
• Drive process adoption and related sustainability for implemented global processes
• Drive process automation including robotics for the supported process area.
• Support development and preparation of solid business cases for identified continuous improvement initiatives helping to ensure the details are accurately captured in executive presentations outlining the business value for Abbott in alignment with the overall strategy
• Drive the development and maintenance of documentation for harmonized global processes
• Be a trusted advisor to CFS leadership on respective functional process area
• Work with CFS PTP community of practice to turn business objectives into actionable plans and deliver expected outcomes

Required Qualifications

• Bachelor’s Degree in related field or combination of education and experience in a business discipline (Finance, Accounting, Project Management, Shared Services, etc.) MBA and/or PMP is a plus
• 10+ years in respective thread – Global Business Contact Center and Supplier Lifecycle Performance (SLP)
• Experience defining and delivering contact center transformation roadmaps
• Expertise in contact center benchmark performance metrics, capability assessments and business case development
• Experience with design thinking for the customer experience enabled by self-help automations

Preferred Qualifications

• Ability to collaborate in a cross functional global team for problem solving/issue resolution
• Program and/or project management experience
• Must have business case development experience with adequate finance skills
• Strong project planning skills with ability to facilitate activities across management level.
• Able to see the big picture, speculate and conceptualize outcomes and identify trends.
• Strong written, verbal and presentation skills
• Excellent ability to listen and communicate across all levels of the organization, including to the most senior executive levels.
• Strong quantitative and analytical reasoning skills.
• Ability to influence others and move toward a common vision or goal.
• Proven leadership with effective negotiation, interpersonal and partnering skills
• High degree of organizational and time management skills, with attention to detail
• Team oriented, strong collaborator
• Strong, effective decision making skills
• Excellent ability to handle multiple tasks under tight deadlines
• Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.