The Strategic Project Director, Shared Services (internal known as Project/Program Director), leads the Shared Services department’s strategic initiatives to implement technology-based business and process improvements. This role will facilitate the planning, management, and cross-functional implementation of projects associated with department or organizational specific initiatives. This role combines analytical thinking, business knowledge and project management skills to make certain individual projects are carried out on time, within budget, and in alignment with goals.

• The Strategic Project Director, Shared Services (internal known as Project/Program Director), leads cross functional teams across the organization in process improvement initiatives with a focus on creating efficiencies and administrative cost savings.
• Develop collaborative relationships with key business partners and other consulting resources to help drive and lead cross functional project efforts.
• Facilitate senior management decision making by analyzing strategic alternatives and developing recommendations.
• Hosts discovery sessions with stakeholders and subject matter experts to capture current state and makes recommendations on future state design improvements.
• Manages deliverables according to project timelines. Prepares and presents project status and escalates issues to executive sponsors and stakeholders.
• RFP/RFI creation, publication, and response scoring for new software vendors and outsourcing partners.
• Manages vendor selection process and contract negotiations.
• Ensure associated projects have defined scope, objectives/goals, stakeholders, milestones, and deliverables.
• Leads teams through implementations and manages vendors according to contractual agreements and SCAN requirements.
• Manages major vendor releases which require coordination across multiple functional areas.
• Manages vendor relationship post implementation vendor management ensuring adherence to service level agreements and production environment stability.
• Acts as Steering Committee member to ensure SCAN and business partner strategies are aligned.
• Supports Enrollment, Member Services, Premium Billing, Finance, Claims, Shared Services and Healthcare Services as a point of escalation for issues requiring resolution by vendors or internal resources.
• Actively support the achievement of SCAN’s Vision and Goals.
• Other duties as assigned.

• Preferred, but not required, Bachelor’s degree Business Administration, Information Systems, or related field. A comparable combination of education/experience and/or training will be considered.
• Project Management Professional (PMP) Certification is required.
• 10+ years experience working in a management role in a Medicare Advantage setting and project or program management, with an Intermediate to Advanced understanding of project management principals.
• 7+ years of experience with contract negotiations and system implementations.
• 3+ years of experience within healthcare industry, preferred.
• Strong working knowledge of healthcare operations.
• Excellent communication and presentation skills with experience presenting to executive team members.
• Strong interpersonal skills with excellent leadership ability.
• Strong planning, prioritization and organizational skills.
• Excellent critical thinking skills and problem solving ability.
• Ability to develop and maintain positive relationships and facilitate the exchange of information across business units.
• Demonstrated capability of planning for short- and long-term range goals.
• Effective verbal and written communication skills, catered to a variety of audiences at various levels.