The Senior Firmwide HR Operations Manager will support the efficient operation of the Firm’s HR function, by effectively managing systems, data, and information processes, on behalf of the Firm’s International Offices. The position will work closely with the US to align globally, and implement locally, on HR systems, applications, and processes, as well as data entry standards, reporting, data definitions, data governance, data lineage, data sensitivity, and data stewardship.

• Drive HR Operations projects and initiatives, particularly those focused on Technology transformation. Serve as project team lead on various cross-functional high impact programs and initiatives.
• Lead process improvement initiatives to streamline HR workflows and enhance the overall employee experience when engaging with HR. Includes collaborating with key stakeholders to ensure a smooth employee onboarding and offboarding experience.
• Standardize HR Operations processes and policies across the organization to promote consistency and compliance. This includes training and auditing on accurate entries in the Firm’s Core HCM system, PeopleSoft.
• Collaborate with the Firm’s HRIS, HR and Payroll Applications teams to deliver projects that positively impact the people experience at the Firm. Includes supporting existing application upgrades and also the introduction and successful rollout of new HR applications.
• Train, mentor, and coach all international offices on the appropriate use of HR Applications, data confidentiality, and data definitions.
• Deliver data-backed solutions and initiatives. Identify, gather, and analyze data to provide real-time and relevant insights that will drive decision-making. Consult on the use of advanced analytics and insights to solve complex enterprise-wide problems.
• Collaborate with the team to optimize system capabilities, implement new applications and modules, plus maintain data accuracy and security.
• Provide backup support for the HR Operations Supervisor on the UK Office Payroll validation process.
• Collaborate with other managers within the HR Function to align priorities and resources to ensure goals and objectives across the team are met.
• Keep abreast of changes in laws and regulations to update HR systems and processes accordingly.
• Continually analyze and operationalize a Firmwide Shared Services delivery model.

Education, Work Experience, Skills

• A Bachelor’s degree is strongly preferred and sound experience of working with HR systems.
• Highly effective writing and communications skills. The ability to communicate credibly and diplomatically with all levels.
• Excellent time management and organizational skills, and the ability to simultaneously manage multiple highly detailed projects.
• Interpersonal skills necessary in order to communicate with a diverse group of attorneys, staff and clients. Provide information with ordinary courtesy and tact while safeguarding confidentiality.
• Excellent attention to detail and follow-through skills.
• High comfort level with demanding job requirements. Ability to maintain professionalism under pressure.
• Ability to keep confidential any information, observations or viewpoints regarding Firm personnel or matters.
• Ability to solve problems on an immediate basis and work using initiative.
• Ability to demonstrate a flexible and hands-on attitude.
• Experience in leading projects and knowledge of project management techniques.

Technologies/Software

• Excellent IT skills (Word, Excel and PowerPoint). Advanced Excel is essential.
• Experience of HR Systems
• Experience of PeopleSoft in a functional capacity is essential.