The Human Resources Shared Services Manager (Senior Manager, Coworker Experience (CWE)) will build a best in class shared services function within HR (Coworker Success – CWS), driving a high quality coworker experience and ongoing operational effectiveness in service delivery.

• Responsible for the day to day operational oversight of the Coworker Experience (CWE) team
• Drive scale and efficiencies across the team by focusing on process optimization, just in time resources, ongoing coworker development, and continuous improvement
• Lead or participate in projects to design and implement operational, systematic, and administrative efficiencies through various projects.
• Develop standard operating procedures and intake processes for the catalogue of services supported by the Coworker Experience team.
• Collaborate with other CWS functions on key organizational initiatives by supporting the process, communication, or follow up.
• Analyse, present, make recommendations, and act on CWE performance trends
• Form partnerships within CWS functions to ensure operational effectiveness of CWE service delivery.
• Demonstrate exceptional judgment and discretion when dealing with highly sensitive requests, information, and data.
• Find opportunities to evolve Coworker Experience skills and processes and instill a culture of continuous improvement to refine and enhance existing capabilities
• Travel as required

Knowledge & Experience

• Bachelor’s degree or equivalent work experience
• Minimum of 7 years of experience in Human Resources or equivalent CDW experience
• Prior experience leading a HR Shared Services (Operations) team of individuals to deliver results.
• Experience of projects and initiatives
• Excellent Microsoft Office skills (Word, Excel, PowerPoint, Outlook, Sharepoint)
• In-depth conceptual and practical knowledge in HR Shared Services / HR operations space and basic knowledge of related disciplines.
• Experience with ServiceNow or other HR case and knowledge management tools.
• HRIS Experience (Workday desirable)

Personal Attributes

• Highly collaborative with ability to bring diverse groups and stakeholders together, driving results and a best-in-class coworker experience.
• Exceptional interpersonal and communication skills with demonstrated ability to navigate and work effectively across all levels of the organization.
• Proven ability to manage multiple, competing priorities in a fast paced, performance driven environment.
• Strong attention to detail with the ability to creatively problem solve.
• Demonstrated ability to take a business need and offer a strategic solution with CDW’s talent strategy in mind.
• Knowledge and prior application of change management skills
• Demonstrated ability to:
• Implement new processes, initiatives, or programs.
• Take new perspective on existing solutions to solve complex problems, and exercise judgment based on the analysis of multiple sources of information.
• Knowledge of best practices and how their own area integrates with others within an organization.
• Customer focused with a strong aptitude for helping coworkers and building a best-in-class coworker experience.
• Organizational, research, problem-solving, critical thinking, and analytical skills