We are seeking a pragmatic and experienced HR Shared Services (People Services) Leader to design, deploy and deliver an efficient and impactful people services function for DON. The purpose of this role is to oversee the execution of end-to-end life cycle activities including reporting, analytics, talent acquisition, HRIS and process administration across DON in line with our People Operating model.

Team Leadership

• Lead the People Services team comprised of Recruitment Partners, coordinators, and specialists fostering a culture of excellence, curiosity, and innovation
• Develop and foster team collaboration, accountability, and continuous improvement

Service Delivery Optimization

• Develop and implement recruitment and transactional HR processes, tools, and standards to optimise service delivery and ensure accuracy, efficiency, and compliance.
• Continuously monitor and evaluate service delivery metrics and performance indicators to identify areas for improvement and implement corrective actions as needed.

Candidate Experience & Pipeline

• Review the end-to-end candidate experience at Don for attraction and sourcing; recommend and implement agreed changes to enhance the candidate and manager experience and drive a more impactful talent sourcing approach
• Work closely with the OD team to evolve our broader TA processes to drive market relevant and engaging TA processes.
• Build effective relationships in the community and with government that position Don as an effective partner who delivers value to the community and state by providing employment and careers for regional Victorians.

HR systems & Technology

• Oversee the administration and maintenance of people systems such as the eRecruitment platform and LMS and review and recommend system enhancements and automation and optimisation opportunities
• Support development and implementation of future HR systems and technology.
• Oversee the project implementation and then ongoing administration and maintenance of the HRIS (Human Resources Information System), ensuring data accuracy, integrity, and security.

Reporting & Analytics

• Review end to end reporting suite and implement aligned and efficient processes that are relevant to the business and drive and support better P&P and business decision making.

• Bachelor’s degree in Human Resources or related field
• Proven experience and a passion for employee experience and effectively deploying a HR Shared Services function and proven experience in building a strong service delivery culture
• Strong leadership and team-building skills with a passion for designing, building, and deploying in the People Services space
• Excellent communication and interpersonal abilities and ability to influence at all layers
• In-depth knowledge of HR systems and technology and how to build a more impactful tech landscape
• Demonstrated ability to drive continuous improvement and innovation and to move the dial on people analytics towards insights and data driven decision making