The Director Accounts Receivable is responsible for leading the Collections (account reconciliation) /Third Party BPO and Cash Application functional portfolios/managers within the highly customer centric metrics driven shared services team. This position also works with the SVP of Customer Experience, Corporate Controller, and the private equity company’s ownership to address the organizations critical focus on enhancing the customer experience, company-wide areas of scalability, efficiency, performance improvement, service enhancement, and productivity.

• Manage day-to-day activities of the Collections/Third Party BPO and Cash Applications departments, including staffing and team development
• Design and implement processes and controls to improve cash flow, reduce receivables and improve productivity
• Drive collection strategies across the department and negotiate and partner with sales and complex accounts to reduce risk and delinquent AR
• Assume collections/customer service and direct contact with customers in highly administrative portfolio
• Collaborate to set policies related to customer research, risk, monitoring and improvement of accounts receivable to gain accurate daily application of cash
• Oversee analytics and training for collections and cash applications
• Develop and review metrics & KPI’s to evaluate effectiveness and accountability
• Develop & maintain standard operating procedures
• Communicate performance, issues and recommendations to USS Executive Team
• Maintain strong relationships with other departments and third-party vendors including merchants, banking and 3rd party collection agencies
• Identify areas for continuous improvement & growth, including managing the addition of new functions/processes into the shared services model
• Work with and communicate with key stakeholders & customers to develop relationships and find ways to improve collections both internally and for our customers
• Develop a working knowledge of all technologies utilized by shared services; engage with vendors to optimize the use of technology, especially in relation to key technology implementations such as CPQ & billing system enhancements
• Position Remote
• Travel is required up to 25%
• Perform other duties as assigned

• Minimum of  4 Years Bachelors Degree in Accounting, Finance, Business Administration, or other related fields
• Progressive business to business credit and collections experience, as well as managing a Third Party BPO.

Additional Knowledge, Skills, And Abilities

• Experience with complex reconciliations
• Ability to define processes, perform gap analyses, and design and implement process improvement solutions to meet established organization performance goals
• Ability to problem-solve in complex situations
• Strong communication (written/verbal) skills
• Ability to develop relationships with key cross-functional stakeholders
• Ability to time manage and organize work within given deadlines
• Ability to gather and analyze information skillfully
• Experience with a collection tool such as Sidetrade, Get Paid, High Radius